Call Centre Agent
Johannesburg, Gauteng, ZA
5d ago
source : Work-Force

Are you a young and vibrant individual with strong customer service and telephonic sales skills looking for a great career building opportunity?

Are you passionate about customers but prefer to service from behind the scenes? Then this position at Car Hire Brokers in Bruma as a Call Centre Agent would be the ideal stepping stone in your career.

Car Hire Brokers is part of Motus, South Africa’s leading automotive group. Position Overview To identify the needs of the customers, match and exceed their needs and expectations with our service offering.

Achieve service delivery and sales targets; maintain business growth through professional interactions and effective service delivery to booking agents, customers and other stakeholders.

Specific Role Responsibilities Job Outputs :

  • Process car rental bookings.
  • Process quotations
  • General information distribution.
  • Provide excellent customer service.
  • After sales service
  • Query resolution
  • Record keeping
  • Liaise with internal departments. Qualifications and Experience Minimum Experience :
  • 2 years Customer Service / Call Centre experience. Minimum Qualification :
  • Grade 12 Skills and Personal Attributes Competencies :
  • Exceptional communication skills (verbal and written), particularly telephonic skills.
  • Listening skills
  • Rapport-building skills
  • Call Centre operating skills, including ability to effectively do a needs analysis with customers.
  • Customer Service
  • Selling skills
  • Disciplined and compliant to rules and procedures.
  • Adaptability; a fast learner and shows positive response to change.
  • Attention to detail, accurate.
  • Persuasion
  • Time management
  • Able to display tolerance in challenging situations. Personal Attributes :
  • Committed
  • Professional
  • Resilient : must be able to work under constant measurement and pressure.
  • Customer centric
  • Consistent, particularly in the application of skills, knowledge, attitude & talents
  • Target orientated
  • Observant
  • Resilient : must be able to work under constant measurement and pressure.
  • Integrity
  • Self-motivated
  • Self-confident
  • Apply
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