The role is required to oversee equipment maintenance, inventory, customer service, contractor management and employee management.
Your versatility will be your greatest asset as you deliver mission-critical support and empower our clients to harness the full power of Teraco offerings.
Main functions of the jobData Centre ManagementResponsible for equipment maintenance tasks such as managing and installing custom upgrades for clients, replacing cables, components and accessoriesConduct working methods to ensure zero capacity incidents, and to maintain agreed PUE levelsEnsure that records, drawings and schematics of the data centre environment / s are maintainedEvaluate the best practices for design and maintenanceSupervise a team of technicians to ensure smooth operation of the facilityManage working methods to ensure that all SLA and MSAs are achievedEnsure that planned and corrective maintenance is carried out according to predefined standards and schedulesShare knowledge and best practices across all Data Centres by building close relationship with other DC Managers and peersExpected to improve current processes, and introduce automation with aim towards simplificationManages escalated support cases and leads appropriate internal technical resources and / or 3rd party vendors to resolutionManagement of data centre infrastructure to provide a concurrently maintainable, cost effective system supporting 99.
999% electrical uptime and 99.99% mechanical uptime. This includes capacity management of assets under safe operating design parameters.
Scheduling of employee shifts, standby and after hour rostersEnsuring compliance with internal policies and regulationsChange and incident managementEnsure adherence to all established guidelines and management practices for employeesOccupational Health and Safety responsibilitiesReporting accurately, as per agreed format, quality and timelinesOutstanding organizational skills, ability to prioritize effectively, and experience with technical project management Client SatisfactionEnsure client satisfaction by providing an optimal level of customer service, in line with company objectivesClient support responsibilities can include, but is not limited to, client relations, responding to client inquiries and coordinating with other organizationsMeeting of defined client survey and reporting targetsAbility to understand client urgency and sensitivity of problem / incident / request BehaviorAdopt a mindset of continuous improvementLead by exampleBe on the lookout for constant process improvementsGrowing our peopleDelivering to our shareholdersRespecting each otherEmbracing diversityUpholding the highest levels of integrityServing our clientsHighly service-oriented, reliable, responsible, self-motivated, and enthusiasticAbility to work productively in cross-functional teams or resourcefully and independently as an individualFocused on continued learning and self-development GeneralOpen to provide after-hours support as needed for significant issuesExcellent verbal and written communication skills Qualifications and ExperienceElectrical and / or mechanical qualification preferableCabling qualification preferableMinimum 5 years relevant data centre experience+5 years experience, managing teams, including line management, appraisals, performance reviews, hiring new team members, participating in disciplinary matters, financial management, etc.
Extensive knowledge on Data Centre environments and critical infrastructure systems e.g. Cabling, Cooling, PowerExperience of Data Centre KPIs (incident ticket related matters, time to solve tickets, physical security, infrastructure metrics, staff, safety, overall operations)