Officer: Recoveries
Nedbank
Pretoria, ZA
2d ago
source : SuccessFactors

Nedbank Recruiting

Requisition & Talent Acquisition Info

Noluvuyo Dasheka - 102864

Leadership Pipeline

Manage Self : Technical

Job Purpose

  • Support external vendors to recover outstanding monies both on and off balance sheet on current and savings accounts by following internal and legal processes and procedures;
  • which results in reduced costs and losses for the bank.

    Job Responsibilities

  • Maintanance of Default and Recoveries system / SAP by daily capturing of cashflows and maintaining of impairments.
  • Allocation of funds in the department's suspense account.
  • Arrange settlements with clients
  • Monitoring of costs versus recoveries for on and off balance sheet matters.
  • Monitoring of portfolio in terms of age in line with targets set as per legislation guidelines
  • Validating of payments into clients accounts daily, General Ledger.
  • Returns daily (pay no pay)
  • Rehabilitation of client accounts within a set payment criteria (6 consecutive payments).
  • Validation and payment of invoices received from vendors by consolidating the payment file
  • New handovers from regional risk to legal recoveries.
  • Request original security documents from Securities department.
  • Request evaluations on all assets from Evaluations department.
  • Liasing with the Insurance division to check whether the fixed properties are insured or not.
  • Allocation of work to external stakeholders (vendors)
  • Ensuring that Litigation Guidelines are adhered to while maintaining good relationship with vendors.
  • Performance management of vendors as per the SLA.
  • Assist clients with payment arrangements and respond to all client requests or queries within specified turn around time.
  • Engage with various departments for various processes (student loan, debt review, admin support etc)
  • Processing of DI (Department Industry) entries on SAP (raising of fees and service provider fees, write offs)
  • Maintaining evaluations register by capturing on a diary system.
  • Processing monthly work in progress sheet
  • Requesting cheques by completing a cheque requesition.
  • Completing a Debit Credit Waste Capturing.
  • Completing monthly Operations Committee Meeting reports.
  • Maintaining D and R which includes capturing of recovery forecasts, actual recoveries and impairments.
  • Pre-checks on new handovers from the region.
  • Requesting securities from Security department.
  • Daily reconciliation by validating payments received from clients directly into their accounts as well as the suspense GL accounts.
  • Debt management.
  • Reinstatement of legal accounts by uplifting of blocks and holds and requesting approval from stakeholders.
  • Issuing settlement letters to clients.
  • Conducting monthly operational meetings with vendors.
  • Preparing loss reports (written off accounts)
  • Requesting documentation from external vendors (legal documents, death certificates etc)
  • Processing refunds by requesting documentation from external clients and seeking approval from management.
  • Completing monthly vendor trackers.
  • Judgement clearance certificates by providing the required information within 7 days to the relevant Credit Bureaux.
  • Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
  • Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
  • Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
  • Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
  • Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.
  • Essential Qualifications - NQF Level

  • Matric / Grade 12 / National Senior Certificate
  • Preferred Qualification

    Diploma : Paralegal Studies , AIPSA

    Type of Exposure

  • Comparing two or more sets of information Working with a group to identify alternative solutions to a problem
  • Completing various administrative and secretarial duties (e.g.; answering phones; making copies; filing)
  • Building and maintaining effective cross-functional relationships with internal and external stakeholders
  • Managing customer expectations
  • Interacting with diverse people
  • Interacting with external clients
  • Tracking cost against a budget (Credit)
  • Working in a fast-paced and changing environment
  • Working in a team
  • Working with spread sheets
  • Minimum Experience Level

    2 - 5 years banking / collections

    Technical / Professional Knowledge

  • Administrative procedures and systems
  • Banking procedures
  • Data analysis
  • Governance, Risk and Controls
  • Microsoft Office
  • Relevant regulatory knowledge
  • Relevant software and systems knowledge
  • Business writing skills
  • Cluster Specific Operational Knowledge
  • Behavioural Competencies

  • Communication
  • Continuous Learning
  • Collaborating
  • Stress Tolerance
  • Work Standards
  • Managing Work
  • Please contact the Nedbank Recruiting Team at +27 860 555 566

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