Application Specialist It
Shoprite
Gauteng, South Africa
5d ago
source : findojobs-za

Purpose of the Job To plan, manage and support Digital IT projects and perform all support activities within the specified delivery team.

Key job objectives include : To plan and manage all activities within the area of technology and within his / her responsibilityTo ensure timely and effective communication with the project team, the project stakeholders and the business support usersTo effectively manage the day to day IT operations within the specified areaTo efficiently manage vendor relationships and deliverables within the specified IT environment Job Category IT Job Objectives 1.

To plan and manage all activities within the area of technology and within his / her responsibility : Manage re-active tasksPlanning, managing and controlling tactical projects within the specified environmentManaging Third-Party software releasesSoftware configurationManage project dependencies, team and stakeholder relationships as it relates to the projectCo-ordinate and integrate activities across multiple functional linesProvide back-up to relevant managers2.

To ensure timely and effective communication with the delivery team, stakeholders and the business support users : Manage user expectations through regular communication with the user groupLiaise with other managers within the business3.

  • To effectively manage the day to day IT operations within the specified area : Monitoring and following up of all open service desk callsIdentify and resolve any support call trendsHandle any relevant support issuesUser Support in the specified area2nd Level Support for the specified area;
  • support for 1 st level support on the service deskTrain 1st level support4. To efficiently manage vendor relationships and deliverables within the specified IT environment : Manage software bug list with vendorsVendor call managementManage SLA with vendorsSchedule change requests with vendor Qualifications IT-related Diploma IT-related Degree (desirable) Experience 5 years experience within IT Application specialist position (essential)2 years experience in a Retail industry (desirable)3 - 5 years of Digital experience (essential) Knowledge and Skills 2 years broadly skilled in information and communication technology (essential)2 years Knowledge of all stages of Digital systems development from specification to implementation (essential)Exposure to vendor management (desirable)Exposure to Project Management (desirable)Change management (essential)Working with a software development team (essential)Job related skills : Problem solving skills (essential)Interpersonal skills (essential)Communication skills (essential)Project management skills (desirable)Google-Suite (desirable)Agile / kanban (desirable)SQL (desirable)

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