Qualifications : Matric, Relevant Tertiary or Call centre qualification will be beneficial Applicants with successfully completed FAIS Regulatory Exam and a minimum of 30 FAIS Credits will be given preference Experience : Previous Call Centre experience in Telesales.
Experience in short term insurance industry is preferred Job Specification... Convert lead / quotes to sales in terms of the minimum quantity and quality targets that are in place including but not limited to : Minimum monthly premium written Average premium value Nett conversion ratio of quotes to sales Facility quality target Cancellation ratio Competencies : Attitudes : Sales oriented Attention to detail / Quality orientated Deadline and results oriented Initiative and tenacity Enthusiastic and passionate about the job and the company Effective Planning and Work management Teamwork / Collaboration Judgement / Problem solving Adaptability Integrity Tolerance for stress Skills : Interpersonal and communication skills Selling skills Negotiations Keyboard skills Administration skills Influencing Practical learning Excellent Telephone etiquette Communication skills Knowledge : Sales Structure Principles of Client Service The workings of a call centre Computer literacy skills