Senior Solutions Manager
Mandi Dicks
Cape Town, Northern Suburbs, ZA
32d ago

Innovative provider of document automation solutions for Microsoft Office and SharePoint with local and international offices and clients.

Benefits of using this product include significant reductions in time and effort required to customise and generate documents, reduction in human error, adherence to corporate guidelines, and consistency in branding, style and formatting of documents.


  • Function as the key point of contact between technical service delivery and deal pursuit (working between Sales team and Delivery team)
  • Possess strong enough cross-functional knowledge to represent service delivery related functions (such as delivery, quality, development life-
  • cycle, etc.) and deal pursuit (such as knowledge of deal life-cycle, business perspective)

  • Meet and workshop with customer or potential customer to understand their need and technical environment.
  • Responsible for architecting winning solutions that respond to the customer challenges
  • Assists Sales Engineer in deal pursuit to ensure that proposed solutions offer a winning value proposition plays a key role assisting Sales with responding to RFP’s and ensures with the delivery teams (developers and testers) that solutions are accurately sized (time / cost)
  • Accountable to service delivery to ensure solutions are realistically deliverable and as standard as possible plays a key role to ensure delivery risks are managed / highlighted and appropriate technical internal reviews / sign-offs take place.
  • Develop (code) key components of the solution as part of the delivery team
  • Know products architecture and capability at all times to ensure best integration with architected solutions.
  • With an overall solution in mind, the Senior Solutions Manager will research, evaluate and select technology, analyse functionality and features, impacts / risks to customer organization, security and users, investigates compatibility with the existing operating environment and recommends final selection.
  • Ensure accurate and complete technical documentation of solutions for internal or external usage
  • Feedback to the product team on possible enhancement for the products
  • Technically lead and mentor local delivery teams
  • Technically lead and guide overseas contractors (India)
  • Work closely with Account Manager, Customer Success Manager, Project Manager and Product Owner ( to ensure successful delivery of the solution
  • Responsible with the team, to meet deadlines

  • Degree in engineering, computer science or related fields (Preferred)
  • Software architecture experience with enterprise solutions
  • Strong understanding of enterprise business processes and IT systems
  • Good experience in leading and successfully completing complex projects with experience in scoping and planning scheduling, resources, deliverables
  • MS SharePoint 2010 (Beneficial)
  • Net Framework 3.5 / 4 (C#, WCF, Silverlight, WPF, SOAP Web Services, ASP.Net, EF, Windows Service)
  • JQuery, JavaScript
  • SCRUM Framework (Beneficial)
  • ALM with TFS 2010 (Beneficial)
  • Integration with MS Dynamics CRM / (Beneficial)
  • Min 10 years work experience and 3 in a similar role
  • Excellent command of the English language
  • Good communication skills across all levels
  • Able to communicate complex, technical concepts to all levels.
  • Able to mediate opposing viewpoints
  • Resourceful and able to start on project work with ambiguous and incomplete information
  • Strong analytical and problem solving skills
  • Strong leadership skills high level of drive, initiative; assertive
  • Adaptable and ability to multi-task
  • Team player
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