MAIN JOB PURPOSE : The main purpose of the IT Analyst role is to support the IT Manager within their area of responsibility as a representative for the whole of IT, including the IT Service lines, Global functional Business partnering and Innovation, with the geography business teams.
Infrastructure & Software knowledge is key to success in this role. The successful incumbent will front face and Champion Unilever IT to the local business and manage vendors according to business requirements, by providing an excellent customer experience.
An understanding of the plans for IT in the specified areas of responsibility and participation in the achievement of these plans must be effectively communicate these within business teams. JOB SUMMARY
The Geography covered by the role will be from one or many of the following markets (West Africa, East Africa and Emerging Markets, Nigeria, Southern Africa, South Africa) and the area of responsibility will be to business partner one or many of the following functions or cross functions (Supply Chain, CSO, Customer Development, Marketing, Human Resources Information) and or support service line delivery.
Engage with business teams within his / her area of responsibility to communicate and scope the IT plan aligned with overall IT plan
Undertake activation activities for Global IT Innovation & Service Line activation programs as required by IT Manager
Undertake the relevant project execution and management activities to support Local Growth Programs working with Service Lines in the delivery of these projects
LEGACY & HERITAGE SERVICES (L&H)
Undertake the necessary activities to provide L2 / 3 support for L&H applications within area of responsibility
Work with Global Innovation to provide necessary integration activities with L&H applications to support Global innovation programs
Undertake the necessary project management and application development activities for L&H Innovation projects within scope responsibilities
Effectively work with and manage vendors in delivery of application management of L&H Applications
Assist with communication and resolution of Incidents for L&H applications
Input to review of L&H services within area of responsibility and help develop action plans for these.
Undertake necessary activities to ensure achievement of L&H service improvement plans within area of responsibility.
Ensure high level understanding off overall system architecture well understood and documented.
Ensure IT analyst help file / playbook exist for all L&H within scope of responsibility.
EXISTING GLOBAL IT SERVICES
Support the IT Manager to ensure effective delivery of day to day IT operations, ensuring that IT services delivered are as per business requirements
Align with Unilever standard operating practise in delivery of IT Services
Input to review of Global services within area of responsibility and help develop action plans for these and track achievement of action plans within area of responsibility
Contribute to implementing key actions to address service improvement areas
Inputs to and helps define Geography demand for Services and communicates these to Service Lines
Work with Global & Local vendors in delivery of Global services where appropriate
Manage the delivery of out-of-scope activities and maintenance of out-of-scope infrastructure as appropriate within scope of responsibilities
Assist with communication and coordination of status of Urgent Incidents within the Geography and understanding impact to support resolution of these incidents
Escalate unresolved incidents on the basis of criticality to the IT Manager
In the case of relevant incidents impacting core business processes, work together with the functions in order to activate BCP to minimize disruption
Participate in problem management activities within area of responsibility as required to support Service Line / Operations teams in resolving problems
Work with business teams to ensure that the benefits of the existing services and new / updated services within area of responsibility are achieved
IT COSTS, PROCUREMENT & CONTROLS
Assist with processing of actual costs as required within area of responsibility and tracks and ensures payment to local vendors
Assist with input of cost drivers to budget process including assisting in IT hardware and software requirement planning and budgeting
Supports hardware and software asset management activities as appropriate within area of responsibility within scope of responsibility
COMPLIANCE & DRP
Adhere to governance & compliance framework
Support Execution of DRP plans as appropriate within area of responsibility
Work with country manager to ensure input of key PMO activities for projects such as project status and clarity processes occur on time KEY REQUIREMENTS
Bachelors’ degree (Bcom, Business Science, BSC, Computer Science, Information Systems)
Minimum of 3 years relevant working experience as an IT Analyst, with Infrastructure & Software knowledge
Preferable functional knowledge within any of the above areas.
Relevant experience with IT systems in one of the areas of responsibility
SAP background, Managing and working with vendors; active agile usage and experience in African markets.