Product Specialist
Business Connexion
Midrand, GT, ZA 1635
36d ago

Job Description

Job Title Product Manager

1. Purpose

The purpose of this role is to ensure an efficient and professional service to the client in accordance with BCX standards, by serving as a bridge between the development staff and the business / project stakeholders.

They may also help to scope the system, establish objectives for the resolution of complex problems, identify potential areas of development, and improve the client’s underlying business process.

They will manage the business and technical analyst(s) in delivering superior consultancy services and the technical 1st, 2nd and 3rd line operation support service for customers on products and services supported by BCX.

2. Outputs to be delivered

Management : Business and Technical analyst management

Review and approval of Analysis of business and client’s needs, documented requirements and translation of business system specifications

Create, contribute, review and enhance functional solutions with customer and team.

Manages customer expectation and ensures client satisfaction

Guides, coaches and facilitates the team to ensure the effective communication during analysis

Leads teams in large / small projects, research and design, and implementations

Promotes and directs team with the aim of ensuring continuous process improvement activities and training of peers and clients

Manage team handover of any documentation and updates to service lines

Team Leader Responsibilities

Participate and review Appraisal sessions with direct reports.

Assist co-workers readily

Escalate where appropriate

Regular contact with staff, colleagues, management, clients and internal departments

Develops a team framework for the Helpdesk environment.

Assigns and delegates authority and responsibility.

Monitors and ensures on-going improvement in staff morale.

Ensures that staff receives adequate and appropriate training.

Monitoring and reporting on leave taken

Attend Team Leader meetings

Team Leader reports

3. Business and Analysis skillset

Delivers appropriate business solutions for the client

Maintains ongoing close contact with client. (scheduled service reviews and adhoc engagement sessions).

Reviews document repository and makes sure that the teams maintain versioning of documents.

Investigates complex business system problems that cannot be resolved by helpdesk

Process Mapping

Ensures that all parties involved in the development, have a clear understanding of the client’s requirement and objective

Ensure that any escalated investigations and queries that cannot be resolved by the L1 and L2 helpdesk support is addressed by the L3 line support team.

Acts as a liaison between the client and the development staff

Keeps in regular touch with client, staff, colleagues and management

Ensures that all parties are kept informed on all issues that affect them

Ensures that all parties affected, understand the requirements of the business systems specifications

May validate testing of application components to ensure that applications programs are developed in accordance to business system requirements specifications

Validate and review functional testing and training documentation if required

Shares work related knowledge and experience

Ensures that all administration requirements are met and are up to date

Review and advise on business process analysis

Present analysis and modelling results

Assists in the formulation of system scope and objectives

Obtains an understanding of the client’s current business processes, systems and product

Obtains an understanding of the client’s real needs

Considers business implications of the application to the current and future business environment

Analyses, develops, documents and maintains business requirements specifications

Identifies, documents and implements change management for business system problems / bugs

4. Functional / Technical Skills

Good understanding of the systems architecture and the UCS TS standards

Good understanding of systems analysis and design

Good knowledge of the UCS TS solutions

Good Understanding of the client’s business culture and the key individual contacts

Good understanding of the client’s business processes

Knowledge of the third-party service providers to the client

Good knowledge of software development methodologies

Good knowledge business and technical analysis techniques, methods, processes and practices

Understanding of strategic planning

Understanding of change management

Understanding of quality management (including testing)

Understanding of business process re-engineering

Understanding of basic people management principles

Understanding of UCS TS administration requirements

Good facilitation skills

5. Personal Attributes required for this Role

Team Player

Good communicator (written and verbal)

  • High stress tolerance
  • Good listener

    Can be flexible / adaptable

    Analytical thinker

    Creative problem solving and conflict resolution.

    Shares knowledge readily / information sharing

    Attention to detail

    Accountable - shows a positive commitment to work

    Promptly delivers on commitments (internal and external customers

    Keen to learn and acquire new skills

    Grade 12,

    Relevant University National Diploma / Degree (NQF Level 5 / 6) Essential

    2- 3 years’ experience

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