Analyze current technologies used within the company and determine ways to improve
Document and monitor requirements needed to institute proposed updates
Work closely with Information Technology professionals within the company to ensure hardware is available for projects and working properly
Propose and establish framework for necessary contributions from various departments
Account for possible project challenges on constraints including, risks, time, resources and scope
Work closely with project management teams to successfully monitor progress of initiatives
Provide detailed specifications for proposed solutions
Define clear goals for all aspects of a project and manage their proper execution Provides active input into new customer requirements and opportunities, including new products, solutions and how this will impact revenue for the business unit.
Drive collaboration, performance, cross and upsell opportunities.
Design, Specification, Presentation, Compliance, Costing of Tender Proposals.
Enhance relationship building and customer service ethos within the environment encompassing all stakeholders
Enhance customer satisfaction levels and ensure that it is at the business unit required standard or better at all times.
Responsible for ensuring technical proposals are delivered on time, within budget and within specification.
Responsible to support the sales team in providing solutions within time and budget
Attend any company related meeting, forum or gathering and represent the business unit as required.
Educate and keep the organisation up to date on current industry standards and trends that affect the industry.
Coach, support, mentor and challenge subordinates in the application of effective operations practices, provide advice and guidance on complex issues in order to minimise risk and ensure performance.
Responsible for the full participation in ISO compliance and audit requirements within the team.
Successfully complete own scheduled training and other development interventions as indicated
8-10 years of progressive, professional and holistic industry experience
Experience managing technology consulting or services function within a complex organisation
Minimum 8-10 years at Pre / Post Sales Engineering level
Required exposure and / or skills as below :
Project management and leadership skills are essential
Experience developing IT and cloud infrastructure
Current understanding of best practices regarding system security measures
Experience in software engineering and design architecture
Positive outlook in meeting challenges and working to a high level
Advanced understanding of business analysis techniques and processes
Professional experience working with and analyzing computer hardware and software
Extensive knowledge and experience working with operating systems