Portuguese Speaking Customer Service Consultants
SimGlobal Group (Pty) Ltd
CapeTown, South Africa
2d ago
source : Job Placements

Our Client is looking for fluent Portuguese speaking Customer Service consultants to join their winning team to service an international Airline.

The offices are based in Cape Town at the V&A Waterfront.

Brief CSSR Job description

Work for a prestigious airline brand on various work streams

Assistance to passengers with pre & post flight departure travel-related queries in

customer relations department in Portuguese & English languages

Work on airline reservations systems & handle voice calls, written correspondence &

other channels daily.

Fully paid product and systems training provided.

Daily interactions with international passengers with queries and compliments

Required to meet specific key performance indicators and meet expected client service

levels.

Demanding and time-sensitive call centre environment

Requirements

Native level fluency in Portuguese language : Verbal & Written skills essential

Advanced / Fluency level may be considered)

Located in Cape Town, South Africa

Permanent residence permit / South African ID holders only

Excellent Computer literacy & technical skills

No criminal record.

Flexibility to work shifts

Previous customer service experience preferred

Employment terms and conditions

1. Remuneration :

1.1. Training Salary R10 833.33 CTC p / m

1.2. Probation Salary R11 666.67 CTC p / m; and

1.3. Salary after Probation R13 333.33 CTC p / m or R CTC p / annum

2. Retention Bonus : R30 000 CTC per annum (payable after the first completed year of

service & annually thereafter on anniversary start date)

3. Full time, Permanent contract : 40 hours per week; 8-9 hours shifts per day

4. Operational hours : 10h00am to 23h00pm weekdays (Mon- Fri) including public

holidays. - -

  • Weekends may apply as operationally required.
  • Working hours may be subject to change depending on client requirements.
  • 5. Training : 4 weeks (Fully Paid).

    6. Probation period : 4 months

    7. Health insurance benefit (Paid for by the Company)

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