Job summary
Are you passionate about delivering delightful customer service experiences?
Our entire operation from website to fulfillment center to customer care is focused on creating an enjoyable end-to-end customer experience.
If you'd like to help us build the place where people can find and buy any book online, come and innovate with us! This Customer Care Associate position offers a true ground floor opportunity for experienced, empathetic, dependable, team-oriented customer service professionals to join our exciting organization.
Key job responsibilities
Resolve 15 to 25 customer emails or live chats per hour
Investigate and resolve account-specific issues related to book shipments
Communicate issues to appropriate teams as necessary for quick resolution
Report all product and service-related trends to the Customer Care Leaders
Reply to pre-order questions and promotions via email, and online chat.
Provide guidance through the online ordering process.
Address and resolve post-order questions regarding shipping, billing, and delivery.
Utilize a variety of software programs to resolve customer inquiries.
Other general administrative duties as assigned
BASIC QUALIFICATIONS
High School Diploma or equivalent
Fluent in French and English verbal and written communication
Minimum 1 year evidencing exceptional customer service
Familiarity with Desktop Computing : Windows PC’s, Outlook Email, Web Browsers and the Internet
Good comprehension skills ability to clearly understand and relate to the issues customers raise
Good composition skills ability to compose a grammatically correct, concise, and accurate written response
Effective problem solving skills
Ability to approach problems logically
Ability to demonstrate learning and decision making skills
A natural ability to building rapport
PREFERRED QUALIFICATIONS
None listed at this time, please refer to basic requirements.
