As part of the client services department, you play a central role in the business and are pivotal to the smooth running of your account.
You will be required to have a thorough understanding of all areas of the business and be responsible for managing projects from brief to final delivery on time and budget.
You will be client focused and require good communication, organisation and time management skills to manage both your client’s and internal departments, while always focusing on quality, process and profitability.
Demonstrate a thorough understanding of the Hogarth business model, services and technology.
Experience in print / production.
Demonstrate an understanding of the internal organisational structure - who to go to for all eventualities.
Ensure your line manager is aware of your workload, issues and successes, etc.
Escalate any issues to your line manager.
Provide detailed handover notes / briefings to ensure all work can be managed in your absence.
Ensure timesheets are submitted and completed on time and allocated to the correct accounts.
Respond to requests from senior management.
Take overall responsibility for managing any direct reports, providing direction and support where appropriate.
Ensure productivity levels are achieved and team morale is high.
Help with recruitment, interviewing and assessment of prospective candidates for your account / team.
Review the workload of your direct reports on an ongoing basis, identify workload issues, escalate to your line manager and help resolve them.
Identify and escalate when resource can be utilised by other teams.
Manage internal admin, holidays, sick days etc. and take responsibility for all timesheet accuracy from any direct reports.
Coach and develop the team in their role to ensure achievement of their Personal Development Plan, including performance management and training needs, etc.
Plan and oversee the induction of new starters
Marketing knowledge and experience
Financial and budget control ability
People management skills
Demonstrates potential leadership qualities
Excellent written / verbal communication skills
Good interpersonal skills
Strong service orientation
Integrity, energy and creativity
A thorough working knowledge of all agency systems