Nandos Careers
Cape Town, ZA
1d ago
source : Neptune

SHIFT MANAGEMENT Descriptor - Adherers to casa opening and closing procedures and trading hours, escalating all non-trading conditions to the Patrao - Observes adherence to SOP's and customer service behaviours during the shift and conducts on-the-job coaching - Performs daily compliance checks (health, safety, repairs, maintenance, cleaning and hygiene), solving problems and escalating to the Patrao where necessary - Updates and monitors the production and defrosting planner - Prepares and completes all station issue sheets, stock sheets and checklists - Conducts midday stock counts and daily stock counts - Receives and manages the packing of all orders against the purchase orders using FIFO and FEFO, checking for temperatures, correct quantities and expiry dates - Reviews all expiry dates, isolating expired products according to the SOP and updating waste records - Responds to product recalls following the SOP - Conducts in-casa quality control and portion control on all products - Maintains control of the environment to prevent stock and cash losses - Updates Nandocas on all relevant business indicators, events and processes - Verifies that all Nandocas clock in and out when arriving and leaving shift - Manages issues, conflict and the general wellbeing of Nandocas - Places all daily stock orders using the order planner JOB PROFILE - Monitors behaviour in the casa to ensure that any form of abuse of Nandocas is reported, addressed and followed up - Conducts shift handovers, recording all issues, events and important information in the handover book - Monitors the daily and weekly cleaning schedule - Reviews all SOS and KDS reports and implements corrective measures to achieve service targets - Reports back on any trials being conducted in the casa and records in the handover book - Monitors and implements casa projects as per project plans - Motivates Nandocas to strive for the League of Champions and similar recognition and incentive opportunities - Monitors the roll out and living of Compass values and behaviours in the casa - Monitors the cross training plan and reviews In-Casa Trainer progress - Reviews all training reports and implements corrective actions - Conducts active kitchen management, instructing, guiding and assisting Nandocas GENERAL OPERATIONAL MANAGEMENT Descriptor - Inspects all equipment and takes necessary action to maintain equipment in reliable and working condition - Develops and monitors the preventative maintenance schedule, incorporating service provider visits to the casa - Completes the monthly OHS checklist, implementing corrective action where necessary - Conducts weekly crockery and cutlery counts GENERAL PEOPLE MANAGEMENT Descriptor - Identifies nominees for Nandocas of the Month in conjunction with the Patrao by the 20th of each month - Conducts regular one-on-one's with Nandocas, providing coaching, mentorship and guidance where appropriate - Identifies and records the training requirements for the casa, feeding back to the Assistant Patrao and Patrao - Implements a cross training plan - Identifies Nandocas with potential for further development - Attends and contributes to the performance appraisals and reviews of Nandocas in the casa, including the facilitation of developing the personal development plans

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