Senior Account Manager
Sita Group
Gauteng, South Africa
5d ago
source : findojobs-za

As Senior Account Manager, you will accountable for driving the profitable growth by identifying pursuing and closing business opportunities for Tier 2 customers.

You are the ultimate owner of the customer relationship by becoming the trusted advisor to the client. You select and lead a (virtual) team assigned to support the account.

Reporting to the Account Director, you will be a part of SITA Global Services team. At SITA, we are meeting the new needs of travel .

  • today! Are you ready to join us? What you will do
  • Drive all sales activities as per short- and long-term objectives; formulate strategic direction for the growth of the account
  • Own and manage Tier 2 accounts up to 4 Tier 2 accounts
  • Support and coach the (virtual) team involved in account management to ensure sustainable and profitable growth
  • Develop and implement a documented business plan that is in line with short- and long-term goals
  • Develop maintain and execute ongoing Account Development Plans reviews to ensure full alignment focus and quality on priorities that all growth potential is identified and addressed;
  • and that all resources are fully aligned and effectively collaborate in achieving their objectives Engage with relevant stakeholders to identify develop and implement growth strategies

  • Manage and build relationships with clients; become the trusted advisor / consultant for them; ensure customer loyalty and highest level of customer satisfaction
  • Gain deep understanding of the customer's business needs and use this to identify opportunities and plan for the continued development of SITA's business
  • Create opportunities to provide a unique or contrarian perspective during conversations; align unique insights to customer priorities and reframe the way customers view their business
  • Build sales pipeline for future growth with close collaboration with Marketing for demand generation; ensuring qualified marketing leads are converted to sales accepted leads for pipeline growth;
  • ensure sales forecasts are accurate and up-to-date

  • Ensure all customer requests are dealt with and services delivered as per agreed schedule
  • Build and manage a virtual team of individuals in Business Development Solution Design Commercial Management Bid Management Pricing Management functions etc.
  • effectively delegate and allocate work develop team and achieve highest alignment morale and engagement; coach individuals to support their growth and development

  • Identify resource needs from other functions plan and engage resources manage the team effectively
  • Drive two-way communication; engage the customer by deliberately linking their business priorities to SITA's value proposition
  • Leverage individual value drivers; understand and influence wide range of customer stakeholders; facilitate conversation between stakeholders;
  • proactively manage purchase decisions to shorten sales cycle

  • Communicate key economic drivers macro- and microeconomic trends internally to increase awareness and adopt to new situations also externally to clients to address potential new business opportunities
  • Obtain required business approvals including presentation including business case presentation at Geo and Corporate levels
  • Maintain clear visibility of the status of all commercial delivery and operational aspects of the account and drive the resolution of issues through the relevant process owners
  • Ensure full compliance in all internal and external dimensions of the business
  • Support cash collection related activities by taking lead or resolving commercial issues that may cause non-payment
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