HIGH TOUCH OPERATIONS MANAGER
Cisco Systems, Inc
Johannesburg, Gauteng, South Africa
6d ago

What you’ll do :

  • Support delivery of Expert Care (former FTS) program to major accounts
  • Ensure follow-up and closure of critical problems with large strategic customers
  • Regularly interact with Cisco's customer and internal teams in a coordinated fashion to ensure problem resolution
  • Maintain a good relationship with the customer during the course of the problem resolution process through the effective use of email, telephone, Webex, video conferencing and other collaboration
  • Coordinate root cause analysis upon customers request
  • Who You Are

  • You have strong communication and interpersonal skills
  • You have good understanding of networking technology, and the Service Provider environment
  • Solid grasp of business process and requirements in a support environment
  • BS, CS, or University degree equivalent plus 4+ years experience in network engineering or telecommunications support environment
  • Desired Skills :

  • Familiarity with ITIL concepts
  • CCNA / CCNP
  • Advanced degree strongly preferred
  • ITIL v3 Foundation certification
  • eTOM / NGOSS understanding
  • We Are Cisco

    WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here’s how we do it.

    We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re old (30 years strong!) and only about hardware, but we’re also a software company.

    And a security company. An AI / Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects.

    No other company can do what we do you can’t put us in a box!

    But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

    Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.

    We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

    So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool.

    LI-PRIORITY

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