Technical Lead
HR Genie
Cape Town, South Africa
5d ago
source : Executive Placements
  • Our leading client in the IT industry is looking for Technical Lead to join their team.
  • Duties and Responsibilities :
  • Set the vision and standards for the development and integration of our CS systems.
  • Lead the technical part of all CS system implementations, including hands-on development and technical configuration where required.
  • Make sure we have top class up to date technical and use case documentation.
  • Test everything before it gets to the users and then ensure the user base knows what and how to test to confirm it all works.
  • Proactively engage with the user base to find and track problems and to review the efficacy of the changes.
  • Make sure everything is performing as expected and we are thinking about future needs.
  • Identify and be part of selecting 3rd parties to implement functional extensions and capabilities to service our CS and new markets roadmaps.
  • Constantly engage with the user base and partners to plan, review, feedback and continuously improve our CS systems.
  • Set the vision and standards for the development and integration of our CS systems.
  • Lead the technical part of all CS system implementations, including hands-on development and technical configuration where required.
  • Make sure we have top class up to date technical and use case documentation.
  • Test everything before it gets to the users and then ensure the user base knows what and how to test to confirm it all works.
  • Proactively engage with the user base to find and track problems and to review the efficacy of the changes.
  • Make sure everything is performing as expected and we are thinking about future needs.
  • Identify and be part of selecting 3rd parties to implement functional extensions and capabilities to service our CS and new markets roadmaps.
  • Constantly engage with the user base and partners to plan, review, feedback and continuously improve our CS systems.
  • Key Skills

  • Expert level understanding of the Salesforce product suite, and technical capabilities, including Visualforce, APEX, Java, Canvas, Process Builder, Salesforce Cloud Flow Designer, SOQL and JavaScript.
  • A great understanding of telephony and the challenges of making telephony work in emerging markets.
  • Ability to provide great customer service in a dynamic, fast-paced environment and to pick up new skill sets quickly.
  • A passion for detail and problem solving, with excellent verbal and written communication skills.
  • Experience working with remote teams.
  • Hyper-growth start-up experience is a strong plus.
  • The ability to establish trust.
  • Excellent communication skills.
  • A leadership style that reflects your team.
  • A strong vision for the future.
  • Have more than just the right qualifications.
  • Possess management skills.
  • Be able to take ownership.
  • Job Role : Technical Lead
  • Industry : IT / Telecommunications
  • Salary : Negotiable
  • Required Skills

    5 Years of Experience

    Qualifications

  • 2 years of full-stack software development, using a ubiquitous technology such as Python, PHP, C or similar.
  • 5 years of experience providing hands-on operational support and development of CRM and CS systems.
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