Desktop Support Technician
Vox Telecom
Thandi Dlamini, Johannesburg, ZA
2d ago

The Support Technician will be responsible for daily support assistance e.g troubleshooting and to provide first line PC support to all users, daily administration of user issues and assisting the IT team with all IT related functions.

Troubleshooting and problem solving of user issues (Local and Remote) Support the backup system if required & ensure they are available when required.

Assist Senior IT Systems Administrator with maintaining Server room (Switches, Router, UPS)

Assisting with uptime and monitoring of the IT infrastructure

Occasionally liaise with contractors for work done on Aircons, UPS, Generator, LAN Cabling and general electrical work

Manage assets and software licenses - capture all details in IT equipment database.

Maintaining company IT standards and procedures, network security and confidentiality of information.

Hardware and Software - setup, repair, configure, troubleshoot

Assisting with general tasks and administration or Ad-hoc tasks and problems.

Improving helpdesk turnaround time and escalation of any issues and calls.

Ensure prompt feedback to all calls assigned and do follow ups with users.

Assisting with the Helpdesk function logging and maintaining all support calls

CompTia A+ Essential

CompTia N+ or IT Diploma or MCITP (Desktop Engineer)

Minimum 3 years’ experience with exposure to IT systems.

CIC Certification and experience advantageous

Basic knowledge of IP networking and protocols, eg. HTTP, FTP, POP3, SMTP, DNS, WINS, DHCP.

Basic understanding of network services, eg. internet / firewall / Proxy

Advanced knowledge of Microsoft Windows client operating systems (Windows 8, 10)

Above average knowledge of commonly used applications (Office 2013 / 16, Internet Explorer)

Highly advanced computer literacy

Client liaison and customer service principles (Must be patient when dealing with difficult customers’)

Time management

Team work and ability to multitask

Knowledge of LAN and WAN products and protocols

Excellent organisational and interpersonal skills

Must have a good telephonic manner and communication skills.

Attention to detail, Accurate and analytical

Willingness to learn and follow through on operations

Handle stress very well and work under lots of pressure Deadline orientated

Troubleshooting ability & quick learner for recurring problems.

Flexible with working hours & availability to work afterhours

Standby and Saturday shifts / overtime will be required

Be prepared to sacrifice personal time to get the outstanding issue resolved or call done.

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