Comply with Service Level Agreement or Claims Protocol by administering and facilitating the claims process.
Reduce risk to Nedbank Group by monitoring, identifying and reporting trends in claims.
Build networks with stakeholders by participating in forums.
Identify, build and maintain relationships with stakeholders to understand their short term insurance needs.
Meet client needs by ensuring claims are processed according to service level agreement and insurance policy.
Initiate and process claims to finalisation by ensuring compliance to insurance policy.
Comply with Service Level Agreements by adhering to self imposed standards and timeframes.
Minimise risk by complying with all Nedbank policies and procedures.
Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and / or maintained within specified time frames.
Ensure information is provided correctly to stakeholders by maintaining and sharing knowledge with team.
Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.
g. staff surveys etc.).
Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.
FAIS Affected FAIS Affected - Yes Essential Qualifications - NQF Level
Matric / Grade 12 / National Senior Certificate
Preferred Qualification Higher Certificate : Short Term Insurance Minimum Experience Level 2 - 3 years working experience as a Claims Assessor working with Commercial and Personal Lines within the Short Term Insurance sapce in the Banking / Financial Services Industry. Type of Exposure
Working with a group to identify alternative solutions to a problem
Completing various administrative duties (e.g.; answering phones; making copies; filing)
Managing conflict situations
Comparing two or more sets of information
Tracking cost against a budget
Checking accuracy of reports and records
Building and maintaining effective relationships with internal and external stakeholders
Technical / Professional Knowledge
Administrative procedures and systems
Business terms and definitions
Governance, Risk and Controls
Relevant regulatory knowledge
Relevant software and systems knowledge
Business writing skills
Cluster Specific Operational Knowledge