Cape Town - One of South Africa’s leading Industrial Solutions firm developing software solutions for the Mining, Healthcare & Maritime sectors seeks a customer-centric Application Support Technician to support with software commissioning of products and continuous monitoring to ensure it functions optimally.
You will require 2-4 years’ experience either in a Deskside, Server or Application Support role, be skilled with Windows & Linux being able to perform high-level configuration on Windows OS, SQL databases & queries, Scripting with Python, Bash & PowerShell, understand Networking & Switching and be comfortable reading / editing XML & JSON configuration files.
DUTIES : Support clients in solving issues. Server Support and Troubleshooting. Software testing. Collect Server and Application Statistics for weekly reports.
Calibration / Configuration of software installed on site. Monitor servers and sensors deployed in the field on an ongoing basis.
Ensure all servers and applications assigned are running without error. Inform responsible development team if issues are detected in software that hinders client’s operation due to code issues.
Ensure clients are happy with resolution of the issue and keep the client in the loop when addressing the issue assigned.
Liaise with internal and client IT Department regarding infrastructure architecture planning and maintenance. REQUIREMENTS : 2-4 Years’ experience in either Deskside, Server or Application Support.
Windows and Linux experience. Must be able to perform higher level configuration on Windows OS. Working knowledge of SQL Databases and SQL Queries.
Scripting knowledge : Python, Bash, PowerShell. Understand networking and switching. Be comfortable reading / editing XML and JSON configuration files.
Fluent in English (reading, speaking, and writing). Willing and able to talk to clients on a regular basis, understanding their needs and troubleshooting technical issues.
Complex problem-solving skills : Ask customers targeted questions to quickly understand the root of the problem and fix the problem.
Proven ability to diagnose & address application issues. Ability to learn and master employer-specific software for support purposes.
Advantageous Understanding OPC communication and setup thereof. ATTRIBUTES : Takes initiative and ownership of responsibilities.
Can work in a team-based environment. Accepts responsibility to finish an assigned task with great care and quality. Ability to learn quickly.