Level 1 Noc Engineer
InspHired Recruitment
Cape Town, South Africa, South Africa
2d ago

Primary tasks : Technical

Accepting, coordinating, managing technical support and network operations queries, alerts, faults and escalations, to resolution, as per pre-

defined and trained processes.

The engineer will be required to have the technical ability to technically and accurately check and confirm network health, network issues, customer solution service status and failed provisioning errors.

All work will have to be properly and accurately documented once completed, which will be part of the performance per case.

Secondary Task :

Manage fiber build complaints :

  • Superior customer service
  • Accept through various channels
  • Record all details
  • Coordinate the fault effectively
  • Use the fault to reflect excellent operational management of the fault on client’s side
  • Record accurately once resolved
  • Provisioning :

  • Completing provisioning steps on system and stepping the ticket to the next phase
  • Configuring Accedians and Mikrotiks
  • Taking calls and tickets to troubleshoot provisioning challenges and
  • Recording these entries for historical reporting
  • Assisting with administrative duties like capturing support ticket data
  • Technical Support : Primary task

    First line Technical Support :

    b) Devising a remedy

    c) Liaising with the customer and the relevant contact points

    d) Solving FTTH faults

    e) Ensuring excellent customer service, and logical thinking to solve problems

    Assisting with administrative duties like capturing support ticket data

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