My client is in the market for a well experienced Qualitiy service manager within the Short term Insurance space.
Be part of the winning team that has secured sufficient business within the Public sector to keep you on your toes.
Purpose of the role :
The successful candidate is primarily responsible for communicating with customers either via phone, email or face-to-face in relation to a product or service.
The individual needs to act effeciently and effectively on behalf of the company it is paramount that the individual knows and understand the client''s values and products.
It is important to act in a professional manner, using language that aligns with that of the company.
Non- negotiable :
Public sector experience
Short-term insurance industry knowledge and working experience
Minimum 2-year QA experience
Public Sector Broker Sales experience
Flexibility be open & willing to work in a Volatile, Uncertain, Complex & Ambiguous environment
Desire to excel
Good attendance record
Active listening skills
Problem solving skills and solution oriented
Attention to detail
Excellent administrative skills
Good communication skills (verbal & written)
Able to work flexible hours
Job description :
Delivering a comprehensive service to enquiring customers
Possibly delegating certain customer enquiries to specific teams
Managing a large number of incoming calls and emails
Managing customers’ accounts
Keeping a record of customer interaction and details of actions taken
Communicating with internal teams to discuss sales targets
Generating sales leads, building sustainable relationships where necessary
Reporting back on results
Have ab understanding of the client''s needs and requirements and communicating them and the quality standards to the production teams.
Devising ways to improve the process to ensure higher-quality service.
Devising, improving, and reviewing new specifications and procedures for products or processes.
Setting the requirements for products from suppliers and monitoring their compliance.
Ensuring legal obligations are followed and ensuring compliance with regulatory bodies
Inspecting the final output, comparing it to the requirements, and approving
Keeping accurate documentation and performing statistical analysis.
Gaining feedback from the clients, attending meetings, submitting reports.