Client Services Quality Management Consultant - (Public Sector)
HR Genie
Johannesburg North
3d ago
source : Job Placements

Job Description

My client is in the market for a well experienced Qualitiy service manager within the Short term Insurance space.

Be part of the winning team that has secured sufficient business within the Public sector to keep you on your toes.

Purpose of the role :

The successful candidate is primarily responsible for communicating with customers either via phone, email or face-to-face in relation to a product or service.

The individual needs to act effeciently and effectively on behalf of the company it is paramount that the individual knows and understand the client''s values and products.

It is important to act in a professional manner, using language that aligns with that of the company.

Non- negotiable :

Public sector experience

Short-term insurance industry knowledge and working experience

Minimum 2-year QA experience

Public Sector Broker Sales experience

Character :

Flexibility be open & willing to work in a Volatile, Uncertain, Complex & Ambiguous environment

Desire to excel

Good attendance record

Active listening skills

Problem solving skills and solution oriented

Attention to detail

Excellent administrative skills

Good communication skills (verbal & written)

Able to work flexible hours

Job description :

Delivering a comprehensive service to enquiring customers

Possibly delegating certain customer enquiries to specific teams

Managing a large number of incoming calls and emails

Managing customers’ accounts

Keeping a record of customer interaction and details of actions taken

Communicating with internal teams to discuss sales targets

Generating sales leads, building sustainable relationships where necessary

Reporting back on results

Have ab understanding of the client''s needs and requirements and communicating them and the quality standards to the production teams.

Devising ways to improve the process to ensure higher-quality service.

Devising, improving, and reviewing new specifications and procedures for products or processes.

Setting the requirements for products from suppliers and monitoring their compliance.

Ensuring legal obligations are followed and ensuring compliance with regulatory bodies

Inspecting the final output, comparing it to the requirements, and approving

Keeping accurate documentation and performing statistical analysis.

Gaining feedback from the clients, attending meetings, submitting reports.

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