Transition Lead is the sole accountable for all TSSE new services transitionsstarting from BC approval tillservice GO Livedateas a projectbased covering the following activities scoping ,recruitment , Visa / travel ,KA execution & quality , shadowing execution / quality , connectivity enablement , UAM, procurement issuance, security / legalas well as documentationsign offs according to F4G methodology
Demand Role :
Act as account manager for the Service line heis working on , to be aware of thenew opportunitycoming and act proactively on making it happen
Business Case management :
Follow up onthe BC related tohis accountstarting from its creation to its approval
Update all details ofthe BC in the Database
Day to day interface to the Service Owner and SSC delivery manager
Collect Service Specification, recruitment requirementsand service prerequisites from the Service Owner.
Work with Transition architect to get transition designs
Ensure Purchase order are raised correctlyto the SO before service is operational .
Defines and own the transitionschedule and project plan
Create and maintain the project RAAID log.
Organise the activities of the transition project
Ensure production and signoff of the project deliverables
Organise and chair project governance meetings
Provide reports on transition status to transition coordinator
Tracks activities executed by supporting roles and ensure timely completion of those activities (such as travels, procurement, logistics, connectivity, security / BCP, knowledge acquisition and transfer, etc.).
Manage and report transition different activities
KA execution & quality
shadowing execution / quality
Align with the SO and the SLon the Job descriptions
Follow up on the HR on the recruitment progress
Report the recruitmentto pregame management
User access management :
Check / Organize availability and access requirements for the support entities
Organize set up of User Accounts (OPCO, Support companies, Service Desks etc.)
Check requirements for User Accounts
Organize set up of User Accounts
Check requirements for foundation data
Organize set up of Content
Test availability of content
Service Specific Tools for OPCOs
Identify needed support tools
Check access / permissions for 1st Level support
Identify training scope
Organize Training dateswith the support entities
Arrange Training material
Plan for shadowing process
High Level Design document and Communication Matrix (if
not provided earlier)"
Documentation of Interaction Processes between OpCo & VF Group
Documentationof service specific processes
Documentation of business continuity
Documentation for qualified 1st Level support
Check for additional documentation
Make sure that all needed HW is issued on time that is concurrent with the project plan .
Qualification / Experience :
B.Sc. in Computer , Telecommunications Engineering or Computer Science
4-5 year IT / Telecomexperience
At least 2 year experience in project management job
Excellent writtenand spoken English is a must.
Organized for working in a globalcooperative team environment.
Technical skills :
Prince2foundation is a must, practitioner certification is an asset
PMP certification is a plus
ITIL Certified is a Must.
Commercial backgroundis an asset
Very Good Back Ground Technical Knowledge
Industry certification technical skills.
Expertise in project management, budget forecast and cost analysis.
Excellent reporting and data analysis skills.
Personal skills :
Excellent communication skills and presentation skills.
Excellence mindset striving to exceed expectations.
Time Management skills
Positive and motivational under pressure. Professional and approachable. A people person who can deal with a variety of people and customers at all levels with flair.
An enthusiastic team player. Committed to working with their team to maintain a positive team spirit
Confident negotiation and online documentation (throughout the negotiation) in German or English
Problem Solving; Must demonstrate a methodical, analytical and clear approach to problems. Must be able to identify issues and offer solutions and work with others to improve processes and procedures.
Must be able to overcome obstacles, using a clear methodical approach. Must be able to negotiate solutions.
Willing to travel and dealing with Global Environment
Business and Managerial skills :
Good understanding of the global cooperative team environment
Good orchestrating skills
Understanding of the Telecommunicationsand IT Global Market
Working under stress, Dynamic and Customeroriented
Co-operation of the on-the-job-training and mentoringof new staff
Development of suggestions for measures for improvement, adjustment and prevention regarding services, processes, documentations and control tools