Transition lead
Vodacom
Africa
16d ago

Transition Lead is the sole accountable for all TSSE new services transitionsstarting from BC approval tillservice GO Livedateas a projectbased covering the following activities scoping ,recruitment , Visa / travel ,KA execution & quality , shadowing execution / quality , connectivity enablement , UAM, procurement issuance, security / legalas well as documentationsign offs according to F4G methodology

Demand Role :

Act as account manager for the Service line heis working on , to be aware of thenew opportunitycoming and act proactively on making it happen

Business Case management :

Follow up onthe BC related tohis accountstarting from its creation to its approval

Update all details ofthe BC in the Database

Transition :

Day to day interface to the Service Owner and SSC delivery manager

Collect Service Specification, recruitment requirementsand service prerequisites from the Service Owner.

Work with Transition architect to get transition designs

Ensure Purchase order are raised correctlyto the SO before service is operational .

Defines and own the transitionschedule and project plan

Create and maintain the project RAAID log.

Organise the activities of the transition project

Ensure production and signoff of the project deliverables

Organise and chair project governance meetings

Provide reports on transition status to transition coordinator

Tracks activities executed by supporting roles and ensure timely completion of those activities (such as travels, procurement, logistics, connectivity, security / BCP, knowledge acquisition and transfer, etc.).

Manage and report transition different activities

KA execution & quality

shadowing execution / quality

Recruitments

Align with the SO and the SLon the Job descriptions

Follow up on the HR on the recruitment progress

Report the recruitmentto pregame management

User access management :

Check / Organize availability and access requirements for the support entities

Organize set up of User Accounts (OPCO, Support companies, Service Desks etc.)

Check requirements for User Accounts

Organize set up of User Accounts

Check requirements for foundation data

Organize set up of Content

Test availability of content

Service Specific Tools for OPCOs

Identify needed support tools

Check access / permissions for 1st Level support

Identify training scope

Organize Training dateswith the support entities

Arrange Training material

Plan for shadowing process

  • Plan for criteria for KA acceptance
  • Documentation

    High Level Design document and Communication Matrix (if

    not provided earlier)"

    Documentation of Interaction Processes between OpCo & VF Group

    Documentationof service specific processes

    Documentation of business continuity

    Work Instructions

    Documentation for qualified 1st Level support

    Check for additional documentation

    procurement issuance

    Make sure that all needed HW is issued on time that is concurrent with the project plan .

    Qualification / Experience :

    B.Sc. in Computer , Telecommunications Engineering or Computer Science

    4-5 year IT / Telecomexperience

    At least 2 year experience in project management job

    Excellent writtenand spoken English is a must.

    Organized for working in a globalcooperative team environment.

    Technical skills :

    Prince2foundation is a must, practitioner certification is an asset

    PMP certification is a plus

    ITIL Certified is a Must.

    Commercial backgroundis an asset

    Very Good Back Ground Technical Knowledge

    Industry certification technical skills.

    Expertise in project management, budget forecast and cost analysis.

    Excellent reporting and data analysis skills.

    Personal skills :

    Excellent communication skills and presentation skills.

    Excellence mindset striving to exceed expectations.

    Time Management skills

    Positive and motivational under pressure. Professional and approachable. A people person who can deal with a variety of people and customers at all levels with flair.

    An enthusiastic team player. Committed to working with their team to maintain a positive team spirit

    Confident negotiation and online documentation (throughout the negotiation) in German or English

    Problem Solving; Must demonstrate a methodical, analytical and clear approach to problems. Must be able to identify issues and offer solutions and work with others to improve processes and procedures.

    Must be able to overcome obstacles, using a clear methodical approach. Must be able to negotiate solutions.

    Willing to travel and dealing with Global Environment

    Business and Managerial skills :

    Good understanding of the global cooperative team environment

    Good orchestrating skills

    Understanding of the Telecommunicationsand IT Global Market

    Working under stress, Dynamic and Customeroriented

    Co-operation of the on-the-job-training and mentoringof new staff

    Development of suggestions for measures for improvement, adjustment and prevention regarding services, processes, documentations and control tools

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