Main purpose of the Role : To provide an import airfreight service to our clients within the general vertical, keeping all customer up to date on the movement of their cargo always.
Duties and Responsibilities :
Ensure company performance objectives are achieved
Completion of relevant shipping documents as prescribed by local & international authorities
Co-ordinate the movement of cargo on behalf of clients
Follow operational systems and procedures
Develop and maintain working relationships, networks and partnerships that help achieve business goals
Effectively apply verbal, non-verbal and written communication methods to achieve desired results from internal / external clients and colleagues on issues, changes and shipment status in line with client / Customs SOP's
Control expenses by actively monitoring waste within your control.
Always ensure best control of costs and transit on all routes
Problem solving skills : must be able to work with other colleagues, departments, 3rd party suppliers and clients in a proactive and professional manner
Provide positive solutions to all problematic situations
Find innovative ways of reducing errors and omissions
Understand and exceed client's expectations and requirements
Provide innovative, effective solutions to client's needs
Ability to foresee problems arising and provide alternatives and solutions proactively
Accountable for timeous resolution of outstanding debtors’ queries, foreign debtors’ queries, creditors reconciliation queries and foreign account queries under your control
Accountable for on time billing to clients
Team player : provide full support to the team and manager
Pro-actively communicating and resolving queries or delays for clients
Managing clients KPIs / performance on a monthly basis and productivity of own desk
Making special arrangements / involving the right level of individual to support on critical shipments.
Support in after hour monitoring and tracking and tracing with carriers, arranging specials on weekends or facilitating communication and feedback on weekends.
Resolving client and routine queries professionally and timorously
Managing costs effectively and carefully.
Supporting on invoicing for imports, and guiding invoicing controllers and managing rates etc.
Involvement with Implementation of new accounts that fall under your specifications area of work
Ability to manage clients, meet with them, discuss challenges on shipments and handle any client correspondence both telephonically, on email and in person.
Liaising and pro-actively communicating with clients throughout the process.
Ability to escalate where required to the relevant parties and maintaining a good working relationship with all various teams and departments.
Tracking shipments from collection to collection and arrival.
Manage Negative WIPS / open accruals / open negative accruals.
Tertiary Qualification : Qualification in Logistics an added advantage Additional Computer Skills : Cargowise - understanding and previous experience would be beneficial Excel / Word intermediate knowledge Strong Outlook understanding and competency Other Minimum Requirements :
Own reliable transport
Ability to work late where required and weekend work is scheduled on a roster
Ability to travel where required if required
Excellent administrative skills
Able to work without constant supervision
Job Related Requirements : General understanding of the industry and related job requirements for freight forwarding. Minimum 3 years in Freight Forwarding Airfreight Import Experience (minimum 3 years) Additional Job Information :
Take ownership of queries
Well-presented and professionally dressed
Requires time management
Driving and enforcing company policies
Managing own Performance