Freight Forwarder
DSV
Kempton Park, Gauteng, ZA
3d ago
source : Work-Force

Main purpose of the Role : To provide an import airfreight service to our clients within the general vertical, keeping all customer up to date on the movement of their cargo always.

Duties and Responsibilities :

  • Ensure company performance objectives are achieved
  • Completion of relevant shipping documents as prescribed by local & international authorities
  • Co-ordinate the movement of cargo on behalf of clients
  • Follow operational systems and procedures
  • Develop and maintain working relationships, networks and partnerships that help achieve business goals
  • Effectively apply verbal, non-verbal and written communication methods to achieve desired results from internal / external clients and colleagues on issues, changes and shipment status in line with client / Customs SOP's
  • Control expenses by actively monitoring waste within your control.
  • Always ensure best control of costs and transit on all routes
  • Problem solving skills : must be able to work with other colleagues, departments, 3rd party suppliers and clients in a proactive and professional manner
  • Provide positive solutions to all problematic situations
  • Find innovative ways of reducing errors and omissions
  • Understand and exceed client's expectations and requirements
  • Provide innovative, effective solutions to client's needs
  • Ability to foresee problems arising and provide alternatives and solutions proactively
  • Accountable for timeous resolution of outstanding debtors’ queries, foreign debtors’ queries, creditors reconciliation queries and foreign account queries under your control
  • Accountable for on time billing to clients
  • Team player : provide full support to the team and manager
  • Pro-actively communicating and resolving queries or delays for clients
  • Managing clients KPIs / performance on a monthly basis and productivity of own desk
  • Making special arrangements / involving the right level of individual to support on critical shipments.
  • Support in after hour monitoring and tracking and tracing with carriers, arranging specials on weekends or facilitating communication and feedback on weekends.
  • Resolving client and routine queries professionally and timorously
  • Managing costs effectively and carefully.
  • Supporting on invoicing for imports, and guiding invoicing controllers and managing rates etc.
  • Involvement with Implementation of new accounts that fall under your specifications area of work
  • Ability to manage clients, meet with them, discuss challenges on shipments and handle any client correspondence both telephonically, on email and in person.
  • Liaising and pro-actively communicating with clients throughout the process.
  • Ability to escalate where required to the relevant parties and maintaining a good working relationship with all various teams and departments.
  • Tracking shipments from collection to collection and arrival.
  • Manage Negative WIPS / open accruals / open negative accruals.
  • Tertiary Qualification : Qualification in Logistics an added advantage Additional Computer Skills : Cargowise - understanding and previous experience would be beneficial Excel / Word intermediate knowledge Strong Outlook understanding and competency Other Minimum Requirements :

  • Own reliable transport
  • Ability to work late where required and weekend work is scheduled on a roster
  • Grade 12
  • Ability to travel where required if required
  • Excellent administrative skills
  • Able to work without constant supervision
  • Job Related Requirements : General understanding of the industry and related job requirements for freight forwarding. Minimum 3 years in Freight Forwarding Airfreight Import Experience (minimum 3 years) Additional Job Information :

  • Self-motivated
  • Take ownership of queries
  • Communicate effectively
  • Well-presented and professionally dressed
  • Requires time management
  • Driving and enforcing company policies
  • Managing own Performance
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