This role is within the MyMicros Hosted Services department of Micros South Africa, providingmaintenance and support on all Hosted products and infrastructure.
Ensuring at all times thatthe companys process and control measures are adhered to.Responsibilities : Ensure technology is accessible and equipped with current hardware and software.
Ensure industry best practices is applied with regard to ( Operating Systems, Security,Database recovery,etc).Troubleshoot hardware, software and network operating system problemsReport health status of the systems / servers on a daily basis.
Provide orientation to new users of existing technologyTrain staff about potential uses of existing technologyTravel to Data Centre collect and drop off equipment for repairsProvide individual training and support on requestProvide recommendations about accessing information and supportMaintain current and accurate inventory of technology hardware, software and resourcesMonitor and maintain technology to ensure maximum accessTroubleshoot all technology issuesMaintain log and / or list of required repairs and maintenanceMake recommendations about purchase of technology resourcesResearch current and potential resources and servicesAdvise staff of security breach and / or change in password or security statusTo ensure Backup strategy is adhered too.
To ensure Security strategy is adhered too.Maintain and configure VMware cluster.Maintain and configure SAN equipment.Maintain LAN support, server support, licensing, WAN connectivity, applications, networksecurity and monitoringTo ensure all clients are updating correctly to the MyMicros environment.
Assist and mentor the implementation team regarding the technologies used in the DataCentre.To ensure accurate and timely updates of logged support issues one the in-house calllogging system.
To be aware of escalation procedures as communicated from time to time.Be responsible for interaction with customers via email, telephone etc.
Research and test problems to confirm, isolate and identify what caused the problem andsolutions. When unable to resolve problems, escalate to the correct channels.
Maintain all documentation required by Micros.Assist with the occasional implementing, testing and writing of any documentation that maybe required.
To carry out other appropriate scheduled, work, tasks and duties in any of the companypremises as and when required.Test and troubleshoot new versions prior to release.