Salesforce Service Cloud Process Analyst
Robert Walters
Rustenburg, North West
1d ago
source : findojobs-za

Robert Walters is working in partnership with a Global Fin-Tech business. They are recognized as market leaders, provide clients with cutting edge payment solutions across Capital Markets, Global Banking, Wealth Management, and Investment Banking.

Due to continued growth, they are keen to appoint an experienced Salesforce Service Cloud Process Analyst.Salesforce Service Cloud Process Analyst will pay a salary range of 60, to 70, and is home based.

As an experienced, Salesforce Service Cloud Process Analyst you will lead the strategic roadmap for the Global Salesforce Service cloud implementation.

To drive best practise implementation and work with cross-functional teams to ensure there is a true value add to group.

Salesforce Service Cloud Process Analyst : DutiesSales Service Cloud - EssentialBridge gap between businesses challenges and product and engineering team to support solutionWork with internal and external consultants to design the desired client colleague experienceWork in partnership with the global customer operations functionBuild solutions, review against requirements, support / test platform with reportingDefine processes to enhance customer experience across global operationsCreate strategic program roadmap to improve colleague / customer experienceWork with product and engineering teams to ensure enhancements are deliveredDeveloping solutions and communicating recommendationsReview end to end processes, identify root causesThe opportunity will offer exciting career opportunities, with promotions, dedicated career progression and to work on global projects.

The permanent opportunity for a Salesforce Service Cloud Process Analyst, will pay a salary range of 60, to 70,, with a work from home model.

This is an opportunity to work for a market leading, Global Fin-Tech business, that has continued to grow year on year. For further information, please apply with an update CV and contact Ajay Hayre on either (url removed) or (phone number removed)

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