Spanish CSA
Amazon
Cape Town, Western Cape, ZA
1d ago
source : JobVine

Description

Moderate all customer reviews and respond to email queriesMeets or exceeds quality and productivity goals assigned by managementDemonstrates clear and polite written and oral communicationMaintains a positive and professional demeanor and portrays the company in a positive lightDemonstrates appropriate sense of urgency for reviews moderation and email response and service levelsFollows company policies and processes in order to process customer requests appropriatelyDemonstrates knowledge and use of departmental resources, policies and procedures.

Uses customer service tools in order to provide an accurate response and an exceptional customer experienceEscalates customer issues appropriately and correctly.

Demonstrates timely, accurate and professional customer serviceProactively communicates system and process issues, and customer feedback trends to managementExceeds customer expectations by going above and beyond all other duties as assigned.

Moderate all customer reviews and respond to email queries in Spanish and EnglishMeets or exceeds quality and productivity goals assigned by managementDemonstrates clear and polite written and oral communicationMaintains a positive and professional demeanor and portrays the company in a positive lightDemonstrates appropriate sense of urgency for reviews moderation and email response and service levelsFollows company policies and processes in order to process customer requests appropriatelyDemonstrates knowledge and use of departmental resources, policies and procedures.

Uses customer service tools in order to provide an accurate response and an exceptional customer experienceEscalates customer issues appropriately and correctly.

Demonstrates timely, accurate and professional customer serviceProactively communicates system and process issues, and customer feedback trends to managementExceeds customer expectations by going above and beyond.

All other duties as assigned.Basic Qualifications Must be fluent in Spanish and English (Speak, Read and Write)Completed NQF Level 41+ year of relevant customer service experienceInternet navigation and troubleshooting SkillsProficiency in Microsoft Outlook and MS Office applicationsExcellent communication skills (spoken and written)Flexibility in work schedule -

Shifts will possibly start and end outside of normal business hours)Preferred Qualifications Some college degree preferred1+ year of relevant phone or email customer service experienceAbility to multi-

task with phone and computer skillsExperience working in a customer service or call center preferredExperience working under pressure in a fast-

paced work environment while consistently meeting standards for productivity and qualityDemonstrated ability to work as an effective team member

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