Role tasksAction and resolve IM Incident Management tickets 2nd or 3rd level within agreed service level targetsAction and resolve CIM Critical Incident Management tickets as requiredRaise and lead tasks PM Problem Management tickets as identifiedAction and coordinate CM Change Management tasks and tickets as requiredAssist user departments in drafting system requirement documentation based on business processesPerform daily system handover, monitoring and start-up tasks to ensure operational readiness of systemsEnsure that all processes have been investigated / considered in obtaining the specifications of the user requirementsPropose and review system design and evaluate alternativesDevelop systems solutions in line with quality and delivery requirementsManagement of planned system downtimes some weekendsStandby on rotational basis / 7Shift work on a rotational basis including ZA public holidaysGeneric Technical / Functional skills Back-out PlanningBusiness Continuity Management BCMChange Management CMCut-over PlanningFall-back PlanningIncident Management IMIT Service Management ITSMOPS Advanced TrainingOPS Basic TrainingProblem Management PMRelease PlanningStart Up Management SUMSystem MonitoringTechnical Continuity Management TCMSpecific Technical / Functional skills SAP GTS advantageousSAP MM and or SAP SDApplication of knowledge in SAP functionsCustoms process knowledge advantageousDebugging ABAP - advantageousConfluence, Jira, ITSM remedy, HP ALM - advantageousMinimum years of experience Degree in Information Systems or equivalent experienceITIL certification advantageousMinimum of 5+ years IT working experienceITIL process knowledge and work experience RequiredMinimum 5 years- experience in an SAP OperationsenvironmentMinimum qualification required Relevant IT / Business Degree or equivalent certificationShould you not hear from us within 2 weeks, please consider your application unsuccessful.
Customs GTS Operations Consultant
Johannesburg South Africa, Gauteng, Sudáfrica
source : jobomas
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