Call Centre Agent (15h00 - 04h00)
Creative Leadership Solutions
Pretoria, South Africa
4d ago
source : Executive Placements

Working hours 15h00 - 04h00

JOB DESCRIPTIONS

Client Support and relationship management

Solve problems for end users to get the products working.

Solve problems as effectively and efficiently as possible in reducing the time spent with each query.

Manage the ticketing system.

Escalate queries with discretion.

Respond to queries and follow up with feedback.

Conduct business in a professional manner when communicating and interacting with clients to ensure client satisfaction.

Maintain a high customer effort score by going above and beyond for customers

Complete assigned CRM tasks for follow ups and support calls to clients

New Business generation

Generate and secure potential revenue by :

  • Calling new prospective clients;
  • Following up on calls.

    Following up on supplied leads.

    Achieve set goals and targets.

    Upsell additional products to existing clients

    Communication Mangement

    Keep client interaction logs up to date on Salesforce

    Report on campaigns (feedback to clients).

    Report to and work with other client relationship managers in the Contact Centre to ensure client satisfaction.

    Maintain ticketing system.

    Ensure other required documents, reports and email accounts are up to date and accurate.

    Quality Management and Data Security

    Maintain absolute customer confidentiality and protection of personal information

    Maintain client records in accordance with procedure

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