Top Notch HR Solutions
Assistant Concierge Durban North
A well-established 5 star hotel in the Durban North area is looking for Assistant Concierge . Must be in the same role within a 4 / 5 star hotel.
Job Summary :
Ensure smooth functioning of the hotel concierge department
Minimum Requirements :
ESSENTIAL 2 years experience in a 4 or 5 star establishment in a Concierge role
ESSENTIAL 2 years experience within a supervisory capacity
Matric certificate or equivalent
A degree or diploma in Hospitality is preferred
Additional language / s would be highly advantageous
Fully computer literate in Microsoft Office
Working knowledge of Opera
Knowledge of Front Office policies and procedures
Key Responsibilities :
Thorough knowledge of the local and surrounding attractions including major tourist attractions, theatre productions, excursions, etc.
meet and exceed guest requests
Ensure seamless communication between all stakeholders within the role, these include Front Office Management, Front Office team, guests, internal departments, etc.
Responsible to oversee Porters, Drivers and Doormen and ensure execution of their tasks
Oversee and enforce hotel policies and procedures among subordinates
Ensure Leading Hotels of the World and Mystery Shopper compliance among subordinates