Assistant Concierge
Top Notch HR Solutions
Durban North, South Africa
2d ago
source : Wisdom Jobs

Top Notch HR Solutions

Assistant Concierge Durban North

A well-established 5 star hotel in the Durban North area is looking for Assistant Concierge . Must be in the same role within a 4 / 5 star hotel.

Job Summary :

Ensure smooth functioning of the hotel concierge department

Minimum Requirements :

ESSENTIAL 2 years experience in a 4 or 5 star establishment in a Concierge role

ESSENTIAL 2 years experience within a supervisory capacity

Matric certificate or equivalent

A degree or diploma in Hospitality is preferred

Additional language / s would be highly advantageous

Fully computer literate in Microsoft Office

Working knowledge of Opera

Knowledge of Front Office policies and procedures

Key Responsibilities :

Thorough knowledge of the local and surrounding attractions including major tourist attractions, theatre productions, excursions, etc.

meet and exceed guest requests

Ensure seamless communication between all stakeholders within the role, these include Front Office Management, Front Office team, guests, internal departments, etc.

Responsible to oversee Porters, Drivers and Doormen and ensure execution of their tasks

Oversee and enforce hotel policies and procedures among subordinates

Ensure Leading Hotels of the World and Mystery Shopper compliance among subordinates


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