The Counter Salesperson is responsible for interacting with the customers in person by attending to their respective enquiries / orders or quotes and very often making recommendations about the best alternatives available to the customer.
It is imperative that they have strong verbal communication skills such that they can negotiate and carry out accurate instructions from the customer.
They need to carry themselves in a professional manner at all times and have the ability to work under pressure.
Greet customers and answer all enquiries
Suggest items available for sale and assisting in locating items
Responsible for the processing of customer orders
Provide quotations to the customers either telephonically or written
Advise customers with respect to stock availability, lead times etc.
Develop new sales opportunities through cold calls to potential customers
Keep abreast with regards to latest product trends / developments in order to provide the best advise the customers
Have an understanding on how the different products work
Ensure that their respective sales and GP targets are achieved on a monthly basis
Provide after sales follow up to ensure that the customers are satisfied with the service
Handle administrative duties
Remain relevant with respect to the products offered by the Company and ensure technical competence in the sale thereof