Assistant General Manager
confidencial
Rustenburg, North-West, Sudáfrica
15h ago
source : jobomas

Vacancy Details Employer : Planet Fitness Purpose of the positionThe Assistant Club General Manager is accountable for the smooth operations of the facility as well as the managements of staff, satisfaction for the members and delivery of high standard fitness offeringKey peformance areas : OperationsManage the day to day operations of the reception and wellness area including : Reception Standards -Brand compliance of the Reception areasr>

Entrance and Exit, Facilitate the access and exit of members and nonmembers in line with Company policy and procedures and club rules and regulationsr>

Switchboard, Manage all interaction from the switchboardWellness, Product standards complianceEquipment, Accurate completion of preventative maintenance schedule Health and Safety Ensure the compliant completion of all Health and Safety related matters within the facilityr>

ServiceReception Manage the reception desk, Pro-s and quality servicespan class "preg">

  • Overrides / Arrears / Access controlMember Resolution Manage and resolve all member queriesGroup Exercise, Manage the schedule, external instructors, Pro-s and quality of all group exercise classesbr>
  • Member Induction, Book and induct every new member as part of the Induction process -Book all low users for a new Induction initiative as per policyr>

    Member satisfaction, Monitor and evaluate all areas within the facility to ensure that members are happy Operational Update Stay up to date with all club related matters and communicate effectivelyr>

    PeopleEmployee Development Demonstrate commitment to the continuous personal and professional development of yourself, the team and your colleaguesStaff Retention Manage staff performance and morale to build a lasting and effective teamCompany updates Stay up to date with all Company communication and policy and proceduresr>

    FinancialNew member sales Assist sales by providing assistance where required as well as by ensuring that the entire facility is operating in such a way that entices a new memberPT Turnover Monitor PT offering to ensure member requirements are metRisk Management Monitor all risk and compliance matters relevant to the facility, by ensuring that all pending contracts and compliance matters are resolved efficientlybr>

    Net Member Movement NMM Manage the quality of service received by members through the speedy and effective resolution of queries to minimise cancellations whilst assisting sales with new memberships in order to maintain a positive net member MovementControllable ExpensesManage and monitor all consumable stock control within the facility

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