Resolves reconciliation issues and ensuring that the bank balances on a daily basis
Manages aged items in suspense accounts
Trades exception management
Monitors payments exception management (including interim support for manual exchange control and sanctions screening)
Resolves interbank queries and disputes
Provides subject matter expertise into the design of operational processes
Provides excellent service to internal and external clients
Performs (UAT) User Acceptance Testing of operational interfaces and workflows
Provides input into process enhancements and root cause analysis of exceptions
Work Experience
Minimum 5 years’ experience within Payments and / or Treasury Operations in a bank
Proven track record of successful support for of business process change projects
Experience working with internal and external clients
Solid experience in relationship building with stakeholders Education / Qualifications / Accreditations with Professional Body
Bachelor of Commerce or Bachelor of Science degree Technical Skills or Knowledge
Understanding of industry practices and rules governing interbank payments
Understanding of Payments and Treasury operations Business Processes
Understanding of key risks associated with processing payments
High level of computer literacy and MS Office :
Advanced Excel
MS Access (Intermediate)
MS PowerPoint
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