Desktop Team Leader
Capita
Gauteng, South Africa
4d ago
source : findojobs-za
  • The purpose of this role is to help plan, implement and maintain a stable technical infrastructure to support the organizations business process through provision of options for technical solutions to meet client requirements, including solution design, benefits comparison, time, and cost estimationJob title : Desktop Team LeaderJob Description : Key Responsibilities Provide right level of direction, guidance, problem resolution and delivery support to team members Supervising desktop support operations and serve as focal point for end user concerns Responsibility for support of a Multi-site environment;
  • including remote offices and remote employees Manage the desktop and Laptop builds, deployment, maintenance, support of IT hardware Support desktop maintenance, security maintenance, including virus updates and patch management Undertake systems analysis user requirements capture, solution definition and system req Assess risk, identify critical service and system dependencies Contribute to disaster recovery and business continuity planning Develop and manage a change control procedure Undertake project work as required by Technology team Design Standard Operating Procedures (SOPs) for common desktop support tasks Developing and Implementing desktop standards Measuring and tracking service level agreements (SLAs) Interacting with senior management and technical people at a variety of levels as well as ability to address technical issues with non-technical associates Performing other job-related duties as assignedPeople Management Practice leadership responsibilities for a group of staff, execution of people management processes, employee development and ensuring effective communication Lead, motivate, performance-manage, and develop the Desktop team to deliver against business objectivesContinuous Improvement Conduct research on emerging products, services, protocols, and standards in support of security enhancement and service deliveryKnowledge and Experience 9 months tenure within Capita Qualified by experience In-depth understanding of ITIL methodology 7-8 years of Service Operations experience Minimum of 5 years experience within IT in multi-site enterprise environment Team leadership abilities.

    Practical knowledge of large-scale server / client structures. Knowledge of systems management technologies Good understanding of networks and major components of the infrastructure Good awareness of business, its position in the commercial marketplace.

    Detailed knowledge of system administration on Windows platform and IT infrastructure. Awareness of the major applications in use at and an understanding of their role in the business Knowledge of applicable data privacy practices and laws.

    Good understanding of disaster recovery routines and principles in a data centre environment.Skills Planning & Execution Team Working Problem Solving & Analysis Customer Relationship Decision Making Communication Technical AdvisorInternal & External Working Relationship The role reports to the IT Operations Manager The role works closely with other technical support teams.

    The role has Support engineers as direct reports. The role deals with users at all levels of the business.Key Attributes Ability to work at a fast pace in an ever-changing environment A positive, proactive thinker with an optimistic approach to delivery Assertive with the ability to gain commitment from stakeholders Ability to work under stressful conditions with tight deadlines Flexible and adaptableIMPORTANTPlease note that whilst we are in a period where there is generally a hold on recruitment, all business-critical roles as approved by the business will still be recruited.

    Capita South Africa adheres to the principles of the Employment Equity Act and preference will be given to candidates in line with the business EE targets and goals.

    The shortlisted candidates are subject to be assessed using relevant assessment tools based on the needs and requirements of the role.

    APPLY ON WORKDAY!On your Workday Welcome page, click on Career, then click on Find jobs at Capita, scroll down and apply NOW.

    Closing date : Midnight 13 January 2022 - Please note that no late applications will be considered.Location : South Africa - Maitland - 65 Voortrekker Road,South AfricaTime Type : Full timeContract Type : Permanent

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