Fluid Tech Support Representative - North West
Kelly Perm
Gauteng, South Africa
2d ago
source : findojobs-za

Adcorp Fluid Technology Product Support - HYDRAULICS, HOSE & FITTINGS, PNEUMATICS, INDUSTRIAL VALVES, FILTRATION AND INSTRUMENTATION To develop and grow the sales and market share of product offering covering all Fluid Technology Products (Lubrication, pumps, hydraulics, pneumatics, filtration, Instrumentation and valves), by engaging with the branches and customers in the Klerksdorp, Carletonville and Lichtenburg and areas.

To offer product training to staff and customers, technical advice on new and existing installations, and identify new market and product opportunities .

Meet sales targets against specific product price lists in accordance with divisional strategy and set budgets. Maintain a regular calling schedule with BMG branch representatives to customers.

Identify a set of key accounts to target and grow to an agreed budget. Identify new customers. Follow up on open enquiries.

Training and product awareness : Conduct regular training presentations for both BMG staff and customers. Product support : Customer surveys and troubleshooting undertaken on site.

Product failure analysis and failure report writing. Product identification. Investigate and respond to market demands Environmental scanning, organisational effectiveness, competitor and market analysis.

Customer needs assessed. Regular communication of market needs to management. Stock availability Forecast - plan short term and long term goals to meet customer expectations.

Assisting in the monitoring of deliveries, handle queries, late deliveries. Pricing Decide on price parameters and discount parameters.

Ensure healthy margins by reviewing monthly reports. Maximise operations Services are provided according to department plan.

A professional attitude is displayed when interacting with customers and team. Services are provided efficiently. Customer / Supplier service Customer requirements awareness.

Customer satisfaction levels. Facilitates teams' awareness of customer ratings. Learning and growth Provide ongoing assessment and feedback of development.

Learning achievements are acknowledged to improve staff performance and motivation. Team effectiveness is facilitated and assessed against standards and contingencies applied when required.

On the job assessment and feedback occur timeously. Safety, health and environmental standards Safety and health problems are identified and reported to the safety representative for rectifying.

Hazardous situations are reported or resolved immediately. Safety and health equipment is available and ready for use. Incidents / accidents are prevented by effective operating of equipment and machinery, and by following health and safety procedures.

Health and safety procedures are adhered to and updated as laid down by legislation. The work area is safe and clean as per company policy.

Education Matric / Grade 12 Technical trade or relevant technical qualification CAD literate would be an advantage Computer literate essential Knowledge Knowledge of manufacturing processes Product knowledge Industry knowledge Purchasing knowledge Project management Experience Min 3-

5 years technical sales experience Experience in customer negotiations i.e. Trade / Contracts etc Purchasing experience Negotiating experience Computer literate

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