Description Collaborate with the Online & Mobile Product Manager and Team. Partner with the Woolworths IT Team, UX Team, and stakeholders in Online including Financial Services, Finance, Stores, Foods, Fashion and Loyalty to drive a unified, modern customer experience.
MINIMUM REQUIREMENTSA bachelor’s degree or higher, preferably in commerce, information technology, mathematics, science or engineering.
5+ years’ experience in a Technical Product Management, or in a System and Business Analyst role (a role that crosses over between technology and business).
A passion and keen understanding for payments & information flow.Strong in the detail with strong analytical skills and understanding of information systems & processes.
A broad understanding of systems including order management, stock systems, payment, settlement and fraud systems, e-commerce, logistics and warehouse systems, voucher, loyalty and point-of-sale systems, customer support systems and data warehouses.
A strategic collaborator with a passion for e-commerce, business development, connected retail, information systems, payments, mobile and UX.
Experience in Integration Testing, Systems Analysis.Strong verbal and written communication skills with internal and external stakeholders across the business.
Strong organizational and planning skills.Strong Project Management skills.Proactive, takes initiative and is results driven.
Resilient and assertive.Ability to prioritise work and meet deadlines.Agile and flexible in approach to work.Professional, respectful and courteous.
JOB SPECIFICATIONSIdentify and prioritise product opportunities that improve the payments ecosystem and customer experience for Woolworths Online and App from new payment methods to improving system integration, stock alignment, payment reconciliation, reduction of fraud and loss, and other general e-commerce business initiativesChampion the customer in all aspects of product management, whilst keeping abreast of best practice global trends, as well as local regulationTake initiatives through the necessary product management steps, from inception, through to delivery, ensuring stakeholders are kept up-to-date on progress and that business benefits are realised in deliveryAs part of delivery, take responsibility for project management, change management, business and systems Analysis, design and user acceptance testingUnderstand and analyse end-to-end information flow between systemsUnderstand and further develop the success metrics for the operations that rely on these systems, and the systems themselves.
Measure and report on impacts of initiatives, track bugs and define areas for constant enhancement and optimization