Very high end luxury Boutique Hotel in the Garden Route is looking for a General Manager to be responsible for the overall management of the property, including Operations / HR & Finance.
Responsible and accountable for complete Guest satisfaction of all guests visiting the Hotel Responsible and accountable of operational quality and standards of all operational departments of the Hotel.
Oversee the operations functions of the hotel Ensure full compliance to Hotel operating controls, SOPs, policies, procedures and service standards Lead all key property issues Handling complaints, and oversee the service recovery procedures Involved with finance team in compiling Operating Budget, Marketing & Sales Plan and Capital Budget Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded Developing service improvement actions, carry out costs savings Maximizing room yield through innovative sales practices and yield management Assisting and approving in the procurement of operating supplies and equipment Overseeing and managing all departments and working closely with department heads on a daily basis Corporate client handling and take part in new client acquisition along with the sales team whenever required Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements Well-rounded knowledge of Industrial relations in order to chair and initiate hearings Planning and overseeing of preventative maintenance Managing and Maintaining Hotel Covid Protocols.
Requirements : 5 years experience managing a 5* Luxury Lodge / Hotel with similar size and market segments Must have a good command of the English language with good writing skills.
Solid interpersonal skills Valid RSA ID Fully computer literate : Opera / Micros / Materials Control