Main Purpose of Job Handling a range of customer accounts withing a customer service environment, using knowledge and skills gained through training to handle the customer efficiently and effectively.
Customers may be a skill mix of inbound telephone calls, outbound telephone calls, emails or faxes. The Account Executive will be trained on a range of services, dependent on individual skill sets and business needs.
Ensure familiarisation and confidence in using all systems and processes within Customer Services department; and Keep up to date with Standard Operating Procedures to ensure compliance.
Keep all records up to date and in relevant files including Oracle, , Exchequer, AX or any other system (CRM or ERP); and Ensure effective long-term working relationship with all internal customers and support functions within the business.
Promote Online and encourage customers to process own orders through the automated facility; and Ensure that complaints are escalated immediately and corrective actions are implemented promptly to ensure customer relationship is maintained.
Confidence in working with a variety of communication methods (fax / email / phone); and Adhere to relevant legislation in dealing with customer data. Additional
The list of duties is not intended to be exhaustive, but gives a general indication of the tasks involved. It is the nature of the company that tasks and responsibilities are, in many circumstances, unpredictable and varied.
All employees are, therefore, expected to work in a flexible way when the occasion arises and acknowledge that tasks not specifically covered in their job description are not excluded.
Minimum Requirements EDUCATION BSc or Pharmacist Assistant 2-5 years experience in Customer Services Experience in Sales or Account Management Experience with CRM or ERP systems 3 Revised 08 / 2020 SKILLS REQUIRED Essential : Bilingual Fluent language ability (both written and verbal) Demonstrable experience of working in a Customer Service environment Customer account management skills in a business-to-business environment with the ability to develop relationships with customers Inbound response handling and outbound calling capability Good working knowledge of all Microsoft Office packages (Word, Excel, PowerPoint, etc.
Negotiation, Facilitation, Influencing and Problem-Solving skills. Desirable : Experience in a similar position. Experience in dealing with customers.
BEHAVIOURAL QUALITIES REQUIRED Attention to detail. Customer focussed. Organisational awareness. Disciplined. Assertive.
Good interpersonal skills. Self-motivated. BSc or Pharmacist Assistant 2-5 years experience in Customer Services Experience in Sales or Account Management Experience with CRM or ERP systems Good working knowledge of all Microsoft Office packages (Word, Excel, PowerPoint, etc.)