It Support Agent
Unique Personnel
Pretoria, Gauteng
6d ago
source : findojobs-za

Job Number Job Type Permanent Job Title IT Support Agent Computer Skills Adobe Flash,Adobe Illustrator,Adobe Photoshop,Ajax,CSS,Flash,HTML,Internet Explorer,jQuery,Lotus,Microsoft Server,MS Excel,MS Outlook,MS Word,Adobe Aftereffects Industry Engineering City Ekurhuleni (East Rand) Province Gauteng Job Description Reports toHead of Finance and HR1.

Purpose : The IT Support Administrator will provide effective IT assistance across all aspects of the business. The position is responsible for supporting and maintaining the Microsoft Server and Desktop operating systems and Lotus environment plus general maintenance of all IT-related hardware / software.

  • The position provides exposure to a broad range of IT-related projects and activities.2. Key Performance Areas : IT SupportDigital MediaAd Hoc Assignments IT Support : Installing and configuring computer hardware operating systems and applications;
  • Monitoring and maintaining computer systems and networks;Planning and undertaking scheduled maintenance upgrades on user pc.

  • Talking staff through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
  • Providing support, including procedural documentation and relevant reports;Supporting the roll-out of new applications;Setting up new users' accounts and profiles and dealing with password issues;
  • Ensuring security and upgrades are applied to desktops and laptops and kept up to dateAntivirus installation to all desktops and laptopsCompleting internal user moves including phonesEnsuring all logs for equipment and users are maintained and up to date.

    Creating purchase requisitions for IT hardware / softwareEnsuring licensing for all software purchased is recorded and maintained Exchange server mailbox maintenance including archiving mailboxesLiaison between external suppliers and Head office.

    Logging of tickets and following up iro external service providers Digital Media : Coordinate use of electronic media tools to connect people to vital information, resources, activities, events and supportManage social media and website content dailyAll electronic communication (from conceptualization to design and distribution)Website development and maintenance Driving Digital Media Projects Design, development, content management and maintenance of all sites.

    Maintenance and general upkeep of data on this system.The design, content management and maintenance of the MobisitesMonitoring and updating of the website to ensure that all information is accurate and currentTraffic Management in the Marketing and Communication DepartmentAssisting with the development and implementation of marketing / advertising strategiesE-Learning maintenance and monitoring plus liaison with Head Office iro changes Ad hoc : Assisting with market researchQuality Report template creation and updatingStock Price valuation and update on SageAssist with Ad hoc training and assistance to staff

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