Senior Manager (Omni-channel Operations)
The Foschini Group
Cape Town North
58d ago

Position Description :

We’re looking to add great new talent to our Omni-channel Management portfolio. If you have sound experience as an Operations’ Manager, then join our commitment to maintaining world-

class IT solutions. With a robust strategy focusing on People, Process and Technology, we believe that our culture and the quality of our people are our greatest strengths.

As such, we need to employ top talent to support our key business functions.

With 28 retail brands that trade in fashion, jewellery, accessories, sporting and outdoor apparel, cellular, home ware and furniture, TFG is one of the leading retail groups in Africa.

Besides South Africa, TFG also has a presence in Ghana, Botswana, Zambia, Namibia, Lesotho, Swaziland and Kenya through various TFG retail brands.

TFG’s mission is to be the leading fashion lifestyle retailer in Africa whilst growing its international footprint by providing innovative products, creative customer experiences and by leveraging its portfolio of diverse brands to differentiate its offering.

During 2017, TFG grew to over 3 800 outlets, with more than 23 000 employees to serve in excess of 10.3 million customers in 32 countries.

TFG’s IT division provides innovative, strategic and cost effective ICT solutions and professional services to TFG and its subsidiaries.

Working for TFG means; working with highly talented professional individuals, who are passionate about collaboration, creativity and working towards successful customer service.

The Key Performance Areas of this role will be as follows :

  • Align Omni-channel Operations’ strategy with overall Infotec Operational strategy (Alignment with other Operational teams)
  • Own, define and drive the Omni DevOps strategy
  • Manage escalations and communication across a diverse business community
  • People management
  • Financial management
  • Manage resolution of incidents and problems across teams and customers
  • Root Cause analysis and resolution process
  • Identify trends and implement new processes to improve business solutions
  • Customer / stakeholder engagement
  • Vendor and contract management, including negotiations and SLA’s
  • You should have :

  • A relevant tertiary qualification
  • Minimum of 8 10 years’ relevant experience, including people and financial management experience
  • Retail and eCommerce experience would be advantageous
  • A strong commitment to professional service delivery
  • The ability to formulate and drive strategic changes to the IT landscape
  • Planning and organizing ability
  • The ability to be process oriented
  • Innovative, critical thinking and problem solving skills
  • The ability to work independently and in a team oriented, collaborative environment
  • The ability to effectively prioritise and drive tasks in a high pressure environment
  • Good communication and organisational skills with a strong ability to influence, build relationships with, and negotiate with colleagues, and external partners
  • Good attention to detail and levels of accuracy
  • Preference will be given, but not limited to, candidates from designated groups in terms of the employment equity act.

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