Summary of Responsibilities :
Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following :
Drive Market Share and Revenue Performance
Proactive in achieving Rooms Revenue goals
Develop and deliver effective presentations
Must filter management reports and market performance reports and make meaningful conclusions and base sound decisions and strategies
Develop overall pricing strategy to include all market segments and distribution channels
Effectively manage and be in control of all inventory
Responsible for effective implementation and compliance with Fairmont Revenue Management Standards and initiatives
Increase revenue streams or strengthening the performance of a property or several properties
Ensure all distribution channels are optimized
Share best Fairmont practices and key learning’s with peers and management.
Play a leader role on the Hotel operational meetings
Produce accurate forecast on daily, weekly and monthly basis
Investigate and identify systems malfunctions or user-input errors.
Recruit, train and mentor the Reservations Manager (when applicable) and / or a strong second with a view to contingency and assist in developing a career path for direct reports.
To set up allotments as per enquiry from re dates, rate, etc
To send confirmations as well as pro forma invoices to clients
Review arrivals and reservations made yesterday lists on a daily bases
Review amendments to group / tour bookings
Monitor and follow up on cancellations as well as late reduction of room and taking necessary actions
To manage condo owner portfolio which includes bookings, updating usages on a monthly basis, setting up and communicating blackout dates and booking restrictions based on the contract.
Review all individual and group change completed by agents on a daily basis
Review billing instructions and routing
Review deadlines for individuals and group
Review Group / Tour files with relevant and accurate information pertaining to the incoming group. Completing a thorough hand over with the FOM
Generate monthly reports for Corporate Office as well as the regional Corporate Offices
Ensure that feedback is given timorously on any outstanding issues pertaining to reservations
Assisting and administrate overflow reservations call
Handle complaints according to set standards, and notify Senior Management immediately if unresolved.
To communicate all complaints to the relevant departments
Review and sign off daily operational packages
Review and sign off of commissions
Submit monthly financial accruals.
Have a thorough knowledge of the PM Tools and OXI System to maintain the hotel reservations system
Have a thorough knowledge of all rates and their availability
Building rates for the PM system
Assist creating and monitoring special promotions and events happening
Maintain Opera PM system in line with corporate SOP’s
Researching the market area for future strategies
Previous experience is an asset
Strong understanding of South African Hotel Market.
3 to 5 years experience in rooms and F&B revenue management.
Strategic thinking combined with the proven ability to move strategy to action are foremost attributes
Comfortable in discussion forums; able to represent ideas succinctly and convincingly.
Highly skilled in Excel with a proven experience in analysis and problem solving required.
Team building skills and proven track record is essential.
Self-study and independent work ethics are required.
Highly organized with the ability to manage multiple priorities under time constraints is key to the success of this individual.
Strong experience or adaptable training in the use of relevant systems of office e.g. Excel, Word, PowerPoint
Knowledge of Fairmont Sales & Property Management automation including Property Manager, ORS, OXI Interfaces, Opera Sales & Catering, Avero and IDeaS G3.
Visa Requirements : Must be legally eligible to work in South Africa