Revenue Manager
FRHI
Ballito, South Africa
1d ago

Summary of Responsibilities :

Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following :

  • Drive Market Share and Revenue Performance
  • Proactive in achieving Rooms Revenue goals
  • Develop and deliver effective presentations
  • Must filter management reports and market performance reports and make meaningful conclusions and base sound decisions and strategies
  • Develop overall pricing strategy to include all market segments and distribution channels
  • Effectively manage and be in control of all inventory
  • Responsible for effective implementation and compliance with Fairmont Revenue Management Standards and initiatives
  • Increase revenue streams or strengthening the performance of a property or several properties
  • Ensure all distribution channels are optimized
  • Share best Fairmont practices and key learning’s with peers and management.
  • Play a leader role on the Hotel operational meetings
  • Produce accurate forecast on daily, weekly and monthly basis
  • Investigate and identify systems malfunctions or user-input errors.
  • Recruit, train and mentor the Reservations Manager (when applicable) and / or a strong second with a view to contingency and assist in developing a career path for direct reports.
  • To set up allotments as per enquiry from re dates, rate, etc
  • To send confirmations as well as pro forma invoices to clients
  • Review arrivals and reservations made yesterday lists on a daily bases
  • Review amendments to group / tour bookings
  • Monitor and follow up on cancellations as well as late reduction of room and taking necessary actions
  • To manage condo owner portfolio which includes bookings, updating usages on a monthly basis, setting up and communicating blackout dates and booking restrictions based on the contract.
  • Review all individual and group change completed by agents on a daily basis
  • Review billing instructions and routing
  • Review salutations
  • Review deadlines for individuals and group
  • Review Group / Tour files with relevant and accurate information pertaining to the incoming group. Completing a thorough hand over with the FOM
  • Generate monthly reports for Corporate Office as well as the regional Corporate Offices
  • Ensure that feedback is given timorously on any outstanding issues pertaining to reservations
  • Assisting and administrate overflow reservations call
  • Handle complaints according to set standards, and notify Senior Management immediately if unresolved.
  • To communicate all complaints to the relevant departments
  • Review and sign off daily operational packages
  • Review and sign off of commissions
  • Submit monthly financial accruals.
  • Have a thorough knowledge of the PM Tools and OXI System to maintain the hotel reservations system
  • Have a thorough knowledge of all rates and their availability
  • Building rates for the PM system
  • Assist creating and monitoring special promotions and events happening
  • Maintain Opera PM system in line with corporate SOP’s
  • Researching the market area for future strategies
  • Qualifications :

  • Previous experience is an asset
  • Strong understanding of South African Hotel Market.

    3 to 5 years experience in rooms and F&B revenue management.

    Strategic thinking combined with the proven ability to move strategy to action are foremost attributes

    Comfortable in discussion forums; able to represent ideas succinctly and convincingly.

    Highly skilled in Excel with a proven experience in analysis and problem solving required.

    Team building skills and proven track record is essential.

    Self-study and independent work ethics are required.

    Highly organized with the ability to manage multiple priorities under time constraints is key to the success of this individual.

    Strong experience or adaptable training in the use of relevant systems of office e.g. Excel, Word, PowerPoint

    Knowledge of Fairmont Sales & Property Management automation including Property Manager, ORS, OXI Interfaces, Opera Sales & Catering, Avero and IDeaS G3.

    Visa Requirements : Must be legally eligible to work in South Africa

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