Primary Purpose of the Role
Responsible for managing identified customer contracts on behalf of BCX. Handling all aspects of Contract Management, which include contract administration, contract governance and contract compliance management.
Establish and enhance internal customer relationships with Account Executives, Business Development Managers, Product Management, Legal Services, and Solutions Architecture teams.
Engage with and support BCX Internal Customers (Advise, consultation etc.).
Provide input to internal customer contract negotiation and review teams.
Validate and attend to customer contract requests.
Facilitate contract sign-offs and compile and release signature copies.
Maintain and update standard customer contract templates.
Compile Contract Management reports.
Perform contract governance.
Maintain and update Standards, Policies and Procedures.
Ensure adherence to BCX Policies and Processes.
Manage identified key customer contracts.
Identify and track contract risks.
Conduct customer contract reviews and provide information to internal customers.
Compile and communicate Contract Statement of Compliance (CSOC).
Conduct on-going contract compliance audits.
Support and address contract changes internally.
Resolve contract related issues and provide advice / recommendation / opinion.
Manage and maintain the Contract Management Software System.
Monitor and measure contract compliance.
Maintain the existing customer contracts information in Enterprise Contract Management system.
Upload new customer contracts onto Enterprise Contract Management system.
Manage all contracts end-to-end.
Resolve all internal customer issues regarding the ECM system.
Relevant 3 year Degree / Diploma (at least NQF level 6)
Delivering High Quality Work
Displaying Technical Expertise
Composing and Writing Text
Following Policies and Procedures
Championing Customer Needs