Test Division Summary
To provide holistic financial planning solutions to Private Banking and Business Banking clients of Standard Bank.
To tailor make these solutions in order to solve for clients’ individual financial needs.
Key Responsibilities / Accountabilities
Financial and estate planning advice and financial solutions
Prospect for new business opportunities in the selected segments and explore business expansion opportunities with existing clients.
Contributes to the enablement of a universal services organisation by identifying other relevant opportunities and advising relevant business partners accordingly.
Analyses and assesses clients' current and future financial and estate planning needs.
Develops appropriate proposals in line with customer requirements and in line with a suite of existing solutions (e.g.
prepare quote, issue and amend quote, record advice, fulfil contract and requirement management).
Applies product and service knowledge to meet client needs. This includes providing financial and estate planning advice to clients as well as the packaging, structuring and tailoring of financial solutions to secure profitable business in the identified market segment.
Have a clear understanding of Business Assurance and Financial Statements to provide financial planning for clients in the Business segments.
Relationships with internal network
Establishes and builds strong relationships with staff within own network (i.e., branch, suite) in order to maximise business opportunities.
Acts as SME for all Financial Planning matters and provides appropriate support and guidance to staff (e.g., branch connect sessions, information sharing sessions, etc.).
Collaborates with relevant stakeholders in order to ensure that Financial Planning value proposition receives appropriate attention.
Builds and maintains an internal third-party relationship network with product suppliers and distribution channels in the Group including Corporate Investment Banking, Stanlib and Liberty.
Promotes a professional image and displays exemplary behaviour. Ensures that synergies and teamwork needed to optimise sales and service delivery is in place.
Remains abreast of all RBB business drivers in order to provide appropriate level of SBFC support (e.g., RBB scorecards, processes, products, etc.).
Provides input and feedback on the suitability of solutions to relevant stakeholders (e.g., Product, Wealth, etc.) based on interactions with customers.
Maximises utilisation of the internal and external network to achieve business objectives and targets.
Relationships with new and / or existing clients
Maintains a visible and active presence within own network to build and expand relationships with new and potential clients.
Maintains relationships with existing clients through regular contact. This includes proactive anticipation of client needs and the provision of sound financial advice that will attract and retain business and market share.
Provide a service to customers
Ensures that client information is electronically updated and distributed to them on a proactive basis.
Maintains regular contact with existing customers to ensure that their needs are effectively serviced schedules appointments accordingly.
Deals with daily customer service requests, queries and complaints within the defined service level timeframes.
Reviews client portfolios on an annual basis and records it accordingly.
Services and amends policies as required.
Remains abreast of all relevant changes within the financial advisory industry (e.g., legislation, broader economy, trends, technology, etc.
in order to apply this knowledge to own client base.
Embeds the bank's performance process, regular performance feedback and coaching. Addresses poor performance.
Motivates assistants and ensures that they receive recognition for work well done.
Determines development needs of the assistants and ensures that development opportunities (training, on-the-job learning) are budgeted for and executed.
Reviews the skills of the assistants at least twice a year and has career conversations with them.
Interviews and recruits new assistants, including determining the appropriate remuneration with input from the Human Capital Business Partner where relevant
Where relevant, creates workforce plans for the area to ensure that current and future business requirements can be met.
Such plans should be revisited at least twice a year.
Where relevant, uses workforce plans to obtain headcount approvals on an annual basis and as input into the financial budgeting cycles.
Creates quarterly leave plans to ensure adequate coverage. Approves leave requests and leave sell requests.
When required, initiates disciplinary processes. Resolves grievances raised.
Preferred Qualification and Experience
Diploma in Finance and Accounting
Preference for B. Comm Finance / Legal degree
Certified Financial Planner / Wealth management certificate
120 FAIS Credits
RE 5 Qualification
Minimum required qualification and experience in terms of FAIS fit and proper requirements
At least 5 years financial planning industry related experience
Knowledge / Technical Skills / Expertise
Experience in all the product categories in terms of FAIS for SBFC
Must not be under any supervision
Professional Qualification Required