Client Facing, Build and Manage Enterprise Client relationships
Communication Lead for all internal and external project / client communication streams
Create project specifications against Client requirements
Focus on client requirements and execution against this
Matrix management of project team
Focus on commercial growth opportunities and update and track these through CRM
Provides critical link to Project Manager around resource deployment and management
Delegation of Tactical Support across the team
Constantly reconfirming scope and translating this to Project Manager
Address any Client concerns, attend to first-line support queries
Cross Selling of Company Products
Leverage internal team to technically support Client
Ensuring end users regularly interact with system
Ensuring highest levels of customer satisfaction
Create Sales leads for new clients
Manage weekly status update emails on project progress to relevant stakeholders
Key Competencies :
Ability to manage many projects across enterprise clients and build and execute a comprehensive roadmap for that client
Plan, manage and deliver project plans against project specification
Understanding of end-to-end processes from integrating with Clients data sources to delivering dashboards and reports
Upsell when and where appropriate to find new opportunities within the client
Ability to understand market dynamics and be additive to the internal development process
Excellent written and verbal communication skills
Able to effectively speak with Senior people
Very solid work ethic
Energetic and flexible
Ability to work in a quickly growing team
Desire to work in a flexible environment that focuses on results and rewards results
Qualifications & Experience :
Bachelors Degree in Marketing or Information Systems
Minimum 5 years FMCG account management experience, at least 1-2 years managing Enterprise accounts
International company experience preferred, ability to work in fast-paced environment critical
Advanced understanding of Business Intelligence Reporting, Dashboards, and Visualizations
Experience managing FMCG Clients
Demonstrate experience in building senior relationships with multiple accounts
Demonstrate negotiation skills
Executive engagement and managing client relationships
Business Development
Additional Information :
Honesty, Integrity, and confidentiality
Loyalty to Company and its customers
Mutual Respect for Diversity and each other / cultural awareness
Perform Additional ad hoc duties outside of the basic job specification that the company believes to be reasonably appropriate
Physical work conditions & requirements :
Office environment (25%) and traveling locally for clients (75%)
Good physical health / able to sit or stand for long periods of time
Own transport essential
Flexible approach to working hours with a willingness and ability to respond to needs outside office hours during the early morning, evenings, and weekends
Some road and air travel 
