Senior Account Manager Information Technology – Umhlanga
Pro Stop Recruitment Services
Durban, South Africa
2d ago
source : Job Placements

Client Facing, Build and Manage Enterprise Client relationships

  • Communication Lead for all internal and external project / client communication streams
  • Create project specifications against Client requirements
  • Focus on client requirements and execution against this
  • Matrix management of project team
  • Focus on commercial growth opportunities and update and track these through CRM
  • Provides critical link to Project Manager around resource deployment and management
  • Delegation of Tactical Support across the team
  • Constantly reconfirming scope and translating this to Project Manager
  • Address any Client concerns, attend to first-line support queries
  • Cross Selling of Company Products
  • Leverage internal team to technically support Client
  • Ensuring end users regularly interact with system
  • Ensuring highest levels of customer satisfaction
  • Create Sales leads for new clients
  • Manage weekly status update emails on project progress to relevant stakeholders
  • Key Competencies :

  • Ability to manage many projects across enterprise clients and build and execute a comprehensive roadmap for that client
  • Plan, manage and deliver project plans against project specification
  • Understanding of end-to-end processes from integrating with Clients data sources to delivering dashboards and reports
  • Upsell when and where appropriate to find new opportunities within the client
  • Ability to understand market dynamics and be additive to the internal development process
  • Excellent written and verbal communication skills
  • Able to effectively speak with Senior people
  • Very solid work ethic
  • Energetic and flexible
  • Ability to work in a quickly growing team
  • Desire to work in a flexible environment that focuses on results and rewards results
  • Qualifications & Experience :

  • Bachelors Degree in Marketing or Information Systems
  • Minimum 5 years FMCG account management experience, at least 1-2 years managing Enterprise accounts
  • International company experience preferred, ability to work in fast-paced environment critical
  • Advanced understanding of Business Intelligence Reporting, Dashboards, and Visualizations
  • Experience managing FMCG Clients
  • Demonstrate experience in building senior relationships with multiple accounts
  • Demonstrate negotiation skills
  • Executive engagement and managing client relationships
  • Business Development
  • Additional Information :

  • Honesty, Integrity, and confidentiality
  • Loyalty to Company and its customers
  • Mutual Respect for Diversity and each other / cultural awareness
  • Perform Additional ad hoc duties outside of the basic job specification that the company believes to be reasonably appropriate
  • Physical work conditions & requirements :

  • Office environment (25%) and traveling locally for clients (75%)
  • Good physical health / able to sit or stand for long periods of time
  • Own transport essential
  • Flexible approach to working hours with a willingness and ability to respond to needs outside office hours during the early morning, evenings, and weekends
  • Some road and air travel
  • Report this job
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form