Clerk Customer Service
Reeves Recruitment Solutions
Pietermaritzburg, Kwazulu-Natal, ZA
10d ago
source : JobVine

Clerk Customer Service (Retail)To resolve enquiries from walk-in customers in a Retail Banking branch, issue account items and provide superior customer service to all customersKey Responsibilities Determine customer needs through interaction with client Attempt to resolve customer enquiries at the first point of contact Update demographics such as address changes, name changes Update standing order instructions based on information supplied by customers Utilise the pin pad system at the counter to assist customers in pin related queries Adhere to banks policies and procedures when processing client requests Co-

ordinate calling file according to the laid down policy and procedure Co-ordinate card stock according to laid down procedures and manage the cheque book library Educate customers on the Banks procedures, security requirements Explain the campaign details to customers in brief and direct them to the Sales Consultant for further action Identify sales leads and cross selling opportunities by talking to customers to understand their needs and requirements Verify the customers identity according to procedures prior to proceeding with inquiry or transaction Identify potential fraudulent transactions and report to management Adhere to legislation and regulatory requirements as applicable of CASA, FICA, National Credit Act (NCA) Identity documentation, refer issue to supervisor or line manager to take decision on whether to proceed with the customers request Reconcile physical stock including but not limit to ATM Card, cheque books, credit card in line with the Bank's operating proceduresCompetencies Working with people Adhering to principles and values Planning and organising Delivering results and meeting customer expectations Following instructions and procedures Coping with pressure and setbacksMinimum


Grade 12 with commercial subjects or equivalent NQF level 4 qualification or higher One (1) year customer facing experience Proficient in MS Office (Word, Excel, PowerPoint and Outlook) and the Internet No criminal recordPreferred


One (1) year customer service experience within Retail Environment

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