Afrikaans Speaking Client Service Agent
Watershed Consulting
Johannesburg, South Africa
4d ago
source : Job Placements
  • Matric
  • Customer Service Training
  • RE 5
  • FAIS qualification preferred
  • Skills and Experience : -

    At least one (1) years experience in a Call Centre environment.

  • Excellent Afrikaans and English communication and writing skills.
  • Excellent data entry and typing skills.
  • Manage large amounts of inbound calls in a timely manner.
  • Demonstrate a high level of customer service at all times.
  • Adaptable : fast learner and shows a positive response to change.
  • Attention to detail and accuracy.
  • Ability to handle the pressure of difficult clients - always remain calm, friendly, courteous, polite, professional and willing to assist.
  • Takes ownership and responsibility of daily interaction with all clients.
  • Resilient : must be able to work under constant measurement and pressure.
  • Ability to work within a team.
  • Knowledge of customer service principles and practices.
  • Customer focus and adaptability to different personality types.
  • Ability to multi-task, set priorities and manage time effectively
  • Advanced computer skills.
  • Reporting to : -

    Call Centre Team Leader

    Scope of Responsibility : -

  • Answer telephone calls; verify information to service providers and members.
  • Determine eligibility by comparing client information to requirements.
  • Inform service providers and clients by explaining procedures and protocols.
  • Answer questions / queries telephonically and provide brochure information by e-mail / facsimile.
  • Identify customers needs, clarify information, research every issue and provide solutions and / or alternatives.
  • Maintain and improve quality results by adhering to standards and guidelines, recommending improvements.
  • Update job knowledge by studying new product descriptions as needed.
  • Provide product and service information to customers.
  • Research, identify, and resolve customer complaints using applicable software and product information provided.
  • Document all call information according to standard operating procedures.
  • Recognise, document and alert the management team of trends in customer calls.
  • Follow up customer calls where necessary.
  • Any other duties as assigned by the company from time to time.
  • Changes : -

    The company reserves the right to change this job description at its sole discretion from time to time.

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