Performance Manager: Direct Loans
Capitec
Bellville, Western Cape, ZA
7h ago
source : Work-Force

Purpose Statement To manage & to ensure a client focused, high performance environment is developed & sustained within the Direct Loan department Experience Min : 2-3 years’ experience managing and leading a team in a client service and / or call centre environment Ideal : Banking environment Capitec Bank software (internal applicants) Contact Centre / Call Centre management Qualifications (Minimum) Grade 12 National Certificate / Vocational Diploma in Management Qualifications (Ideal or Preferred) Post Graduate Diploma in Management Knowledge Min : Knowledge and understanding of : Call centre management (inbound environment) Budgeting and resource planning General management and business knowledge in retail or finance / banking industry Customer Relationship Management (CRM) Capitec Bank services, products, policies and procedures (for internal applicants) People management and development Ideal : South African banking environment Skills Communications Skills Computer Literacy (MS Word, MS Excel, MS Outlook) Commercial Thinking Skills Negotiation skills Problem solving skills Interpersonal & Relationship management Skills Attention to Detail Planning, organising and coordination skills Change Management Skills Influencing Skills Analytical Skills Management skills Competencies Delivering Results and Meeting Customer Expectations Creating and Innovating Deciding and Initiating Action Adapting and Responding to Change Analysing Persuading and Influencing Planning and Organising Additional Information A valid driver's license and own vehicle is required Ability and willingness to work in an open plan environment Clear criminal and credit record Willingness to travel nationally if and when required Willingness to work or be available overtime and / or weekends if required Willing and able to work shifts, including weekends

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