We have Floor Manager permanent positions x3 in Cape Town - Sea Point, Kenilworth and Cavendish.
BACKGROUND INFORMATION ON OUR CLIENT :
Our client isa leader in the telecoms industry with an extensive customer base. They are looking for a positive and career driven sales candidate in Hermanus to build a career within the company.
Success planning is in place to become an Area Sales Manager / Branch Manager. They believe in rewarding long term performance when the opportunity arises.
The company has over 20 million subscribers and this opportunity provides individuals ample opportunity to grow within a fast growing industry.
To actively drive product and device knowledge with specific focus on increased voice and data sales and excellent customer service
Basic Understanding of MS Word, Excel and Power Point
2 years direct and indirect sales experience in the retail industry
Previous sales experience an advantage
R12000-00 p.m. + Benefits
Sales Target Achievement
Identify Sales Targets for each Agent per category
Manage Daily Sales and report on store Targets
Ensure Agents are aware of product offerings and pricing
Assist agents in closing / upselling deals
Ensure rostering is done by business level requirements and company rules
Hold morning meetings and disseminate relevant information to team
Check Mail hourly for notifications and allocations
Do spot checks on quality of orders
Coach / discipline repeat offenders on quality of orders
Ensure logical workflow of customers via Q-man system
CHECK DAILY ATTENDANCE REGISTERS
Do daily adjustments to counters
Stand-in for BM when requested / (only device issues and escalations)
Assist with Stock take and banking recons
Do weekly Performance assesments
Send attendance and rosters to regional Support weekly
Do over shoulder training for new recruits
Assist with disciplinaries
Assist with recruitment
Handle escalated queries timeously and take ownership
Act as an ambassador between customer and internal departments to offer effective and efficient solutions
Create open communication channels between all departments
Liaise with customers and clients
Provide feedback as requested
Interact with customers on a face to face basis
Interact electronically with customers
Acquire and maintain product knowledge to enable effective service to customers
Ensure consistency in terms of a high level of customer service delivery
Compile feedback and / or reports as requested
Report for shift 15 minutes before allocated time
Ensure correct dress code at all times
Assist in preparing the outlet for trade according to set standards
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
Honesty and integrity
Strong Communication, Interpersonal and Negotiation Skills
Attention to detail
Good telephonic and e-mail etiquette and ability to interact
Strong prioritizing Skills
Strong Work Ethics
Persuasive, Customer Focused, Analytical, Assertive, Results Driven and Pro-active
TO APPLY :
Only if you do meet the minimum job requirements and experience as mentioned above, you may submit a detailed updated CV - Please Apply Online
Please take note that the applicants who donotadhere to the above criteria will not be considered for the respective position.
Please note that AJ Personnel is responsible for the recruitment on behalf of our client.
Our client may expire jobs at their own discretion.
AJ PERSONNEL will only respond to shortlisted candidates.
In accordance with our Employment Equity goals and plan, preference will be given to suitable applicants fromdesignated groups as defined in the Employment Equity Act 55 of 1998 and subsequent amendments thereto.
If you have not received a response within two (2) weeks from applying, your application was most likely unsuccessful.