Call Centre Customer Service Agent
WNS Global Services
Cape Town, WC, ZA
4d ago

Job Description

Inbound and Outbound customer service .

Job-Related Knowledge, Competencies & Skills Required

Essential

  • Customer Care
  • Products
  • Telephone Etiquette
  • Other Specific Requirements

  • Products and Services Regulations
  • Systems
  • Policies and Procedures
  • Behavioral Traits Required (These are behaviors that differentiate the Good from the Great at WNS)

  • Transform
  • ü Strategic thinking and leading through change

  • Insight
  • ü Innovation, Analytical Thinking, Business Acumen & Industry Awareness

  • Core
  • ü Client Orientation, Delivery Orientation & Planning and Organizing

  • Engage
  • ü Teamwork, good Interpersonal Relationships, Proactive, Willingness to learn, Positive attitude, able to follow instructions.

    Essential

  • A Matric / Grade 12 Certificate
  • Experience Required

  • 6 months customer care / technical support experience as a call centre agent
  • Utilities experience essential
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