Associate Field Service Representative
DEWALT
Phoenix, Phoenix
5d ago

Job Description

STANLEY Healthcare provides over 5,000 acute care hospitals and 12,000 long-term care organizations with enterprise solutions that transform safety, security, and operational efficiency.

The STANLEY Healthcare solution set enables customers to achieve organizational excellence and superior care in five critical areas : Patient Safety, Security & Protection, Environmental Monitoring, Clinical Operations & Workflow, and Supply Chain & Asset Management.

These solutions are complemented by consulting, training, implementation, and integration services. STANLEY Healthcare is proud to be part of Stanley Black & Decker, Inc.

For more information, visit www.stanleyhealthcare.com.

Position Summary

The employee will be based from their home and live in near a major airport, primarily supporting the region they are located in with flight travel to other locations as needed.

Will drive or fly to customer locations to provide on-site installation to clients using STANLEY Healthcare products. Will be responsible for installing low voltage systems that are used in long term care healthcare facilities.

Understanding of network connectivity and software configuration troubleshooting will also be necessary. Will be required to provide training on products to end users as needed.

Essential Job Functions

  • Due to customer requirements and the CMS mandate, STANLEY Healthcare is required to make any offer of employment contingent on the new hire providing proof of being fully vaccinated against COVID-19 (currently one dose of the Johnson & Johnson vaccine or two doses of the Pfizer or Moderna vaccine).
  • Individuals with medical issues or religious beliefs or practices that prevent them from getting the vaccine may request an accommodation or exemption from the vaccine requirement

  • Represents and supports the Company in the field, through pre-sale site surveys, equipment installations, and customer training, according to Company schedules, procedures, and standards.
  • Install, configure, and commission new systems by following company procedures and processes under supervision of a deployment lead.
  • Complete facility site surveys to determine usability for products manufactured and / or sold by the Company
  • Provide training to facility personnel to show the correct operation and maintenance of installed equipment
  • Perform administrative duties including writing facility visit reports, completing service or post installation checklists, creating and submitting expense reports.
  • This is a customer-facing role. The candidate must have strong customer service skills to clearly communicate with the customer and colleagues in the field and at the office to ensure that customers are satisfied following each project.
  • Must have time management skills to arrive at sites when planned and finish all work in the time allotted for each project.
  • Required to lift up to 50 lbs. 75lbs may be required in some instances
  • Required to climb and stand on ladders, sometimes for extended periods of time
  • Required to stand in and crawl through tight spaces occasionally under extreme temperatures (attics, crawl spaces, utility access, etc.
  • Crawl space access may be as small as 16

  • Must have the ability to travel extensively, overnight, on a regular basis
  • Other duties as assigned
  • Required Qualifications

  • High School Diploma or GED
  • Valid Driver's License with no restrictions
  • 1+ years hands-on experience with installing low voltage systems using hand and power tools including electronic systems (such as security systems, access control systems, A / V systems, etc), door controllers, elevator controllers, relays, cabling, or networking.
  • 1+ years of experience with knowledge of use and basic configuration or troubleshooting of PC systems
  • Required State licensing needed to successfully perform the role
  • Preferred Qualifications

  • The candidate must be able and willing to work alone and stay in contact with the office as scheduling requirements change
  • Some experience in field service
  • Experience supporting or installing systems that use radio technology
  • Experience with data networking
  • Some experience in customer training
  • SBDCSS

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