Robotics Field Service Engineer - South Africa
Zimmer Biomet
Johannesburg, GP, South Africa
10h ago

Job Summary :

In this position you will be responsible for the onsite technical service through South Africa. You will perform quarterly maintenance, on site repair and support initial installation of the ROSA once the purchase has taken place by the hospital.

The Field Services Engineer plays a critical role in minimizing downtime, by providing direct and onsite technical support for our capital equipment.

In addition to the technical support the Field Service Engineer provides on time precise documentation of all service orders to our manufacturing sites and Quality department.

Principal Duties and Responsibilities :

  • Provide direct first line support and troubleshooting through various communication channels (email / phone / app)
  • Perform on-call emergency repairs for ROSA on site in the assigned territory
  • Investigate product complaints to identify root cause analysis following established processes
  • Complete administrative duties accurately and timely, including field service order documentation, field activity reports, return material authorizations reports in accordance with Zimmer Biomet processes.
  • Manage quarterly scheduled preventive maintenance and upgrades for the regional install base
  • Supporting new installation of the ROSA through EMEA
  • Develop rapport with hospital staff, including surgeons, robotics coordinator, and biomedical department
  • Understand and operate within standard and site-specific Operating Room protocol. Partner with sales representatives to help prioritize calls, coordinate work, manage escalations, and close the loop with all parties impacted by an adverse service event
  • Manage costs (e.g. travel and expense, overtime, freight charges, etc.) to deliver a high level of service at reasonable cost to the company
  • Expected areas of Competence :

  • Excellent communication, organizational and customer relation skills
  • Fluent in English
  • Ability to :
  • Evaluate multiple customer issues and set priorities
  • Manage processes
  • Work independently
  • Education / Experience requirements :

  • Qualification in Electrical / Mechanical Engineering, Biosciences or relevant experience with medical devices
  • Minimum 2 years supporting capital equipment in the research or clinical fields
  • Prior experience with Robotics or capital medical equipment preferred
  • Excellent communication, organizational and customer relation skills
  • Ability to work without specific direction on daily activities
  • Project management skills would be helpful
  • Travel Requirements :

    Overview :

    Zimmer Biomet is a global medical technology leader with a comprehensive portfolio designed to maximize mobility and improve health.

    We advance our mission to alleviate pain and improve the quality of life for patients around the world with our innovative products and suite of integrated digital and robotic technologies leverage data, data analytics and artificial intelligence.

    Founded in 1927 and based in Warsaw, Zimmer Biomet has operations in more than 25 countries and sales in more than 100 countries.

    We maintain world-class scientific facilities and resources and collaborate with leading clinicians and researchers around the world.

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